What are the responsibilities and job description for the Help Desk position at sunplus-data-group-inc?
SunPlus Data Group is looking for a Help Desk to work for a State Government facility in Richmond, VA.
This is for 12 months to start and is likely to extend
Hours are generally M-F, 40 hrs/week
Pay is $18/hr W2 hourly or $20/hr 1099 (CTC)
**(THIS POSITION IS ON-SITE ONLY, MANDATORY NO EXCEPTIONS)**
It usually takes the State Government about 1-3 weeks to start interviews, just so that you are aware of the timeframe. The first interview will usually be via phone or WebEx.
Job Summary:
The State of VA is seeking a Help Desk with documented experience. The Help Desk will filter Help Desk calls and provides essential support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing, and escalation to Level 2 and Level 3 support.
- May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed.
- A Level 1 tech gathers and analyzes information about the user’s issue and determines the best way to resolve their problem. Level 1 may also support identified Level 2 and Level 3 issues where configuration solutions have already been documented.
