What are the responsibilities and job description for the Leasing Consultant position at Sunridge Management?
REPORTS TO: MANAGER
POSITION: LEASING CONSULTANT
The purpose of this job description is to communicate the responsibilities and duties associated with the position of LEASING CONSULTANT. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed.
Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives.
It is imperative that you review closely these duties, skills and physical requirements and that you understand you are verifying that you can perform all the duties, have the skills and possess the physical abilities necessary to perform the job as described.
JOB BRIEF: The LEASING CONSULTANT is the property’s sales representative whose primary duties are to greet prospects, to present professionally the features and benefits of their assigned property and properly secure lease agreements from qualified persons. A LEASING CONSULTANT is very service oriented and strives to make current residents feel welcome and comfortable in their community. THE LEASING CONSULTANT will contact a person of authority should any situation warrant an action or decision not included in his or her duties and responsibilities.
DUTIES AND RESPONSIBILITIES
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Must have complete knowledge of Fair Housing Compliance laws or attend Fair Housing Training within the first 90 days of employment.
• Must have complete knowledge of lease contract, application and other addenda.
• Must have complete knowledge of SunRidge policy and procedures as outlined in the Employee Handbook and Operations Manual.
• Must immediately notify his or her immediate supervisor or AVP of any illegal conduct by a vendor, resident or other employee.
MARKETING AND LEASING
• Maintain a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet.
• Maintain work area in a clean and organized manner.
• Inspect models and make ready vacancies daily to ensure cleanliness.
• Answer incoming phone calls and handle each call whether it is a prospect call, irate resident, service request, etc. Transfer calls to Assistant Manager or Manager when appropriate.
• Greet prospective residents, qualify and determine their needs and preferences, professionally present the community and specific apartment(s) while pointing out features and benefits.
JOB DESCRIPTION: LEASING CONSULTANT
April 2017 SR – Job Description: Leasing Consultant 2 of 4
• Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for marketing the property and for improving resident satisfaction.
• Perform outreach marketing duties.
ADMINISTRATIVE
• Correctly complete all lease applications, process application verification and notify prospective residents of results.
• Complete all lease paperwork including related addenda per SunRidge policy.
• Accept rent and deposit – not to include cash or incomplete money orders. Provide receipt upon request using only approved SunRidge receipts from receipt book.
• Complete Guest Information form on all prospects, send thank you notes and perform follow up.
• Enter phone and/or walk-in traffic from Welcome Cards into the computer daily
• Physically inspect property when on grounds, pick up litter and report any service needs to Manager, to include cluttered patios, inoperable vehicles, broken windows, water leaks, etc.
• Inventory office supplies on a weekly basis. Report needs to manager.
• Organize and file appropriate reports, leases and paperwork daily.
• Attend company meetings when requested.
• Document all resident communication (verbal and written) in lease file conversation log.
• Assist Manager and Assistant Manager in preparation of daily and weekly reports, market surveys, etc.
• Accompany outside vendors on service request calls for occupied apartments when necessary.
TRAINING
• Complete all Grace Hill courses by the required deadlines. Commissions and bonuses will not be paid for anyone with past due Grace Hill courses.
GENERAL
• Performs any additional duties assigned by Manager or Property Supervisor.
QUALIFICATIONS
Requirements include maintaining good leasing and closing skills, being and staying organized, and possessing basic computer skills.
JOB DESCRIPTION: LEASING CONSULTANT
Work Hours:
Employee will be required to work a flexible work week which often includes weekends and holidays. Employees work 20-40 hours per week depending on full or part-time status. Overtime must be approved by your supervisor prior to working over 40 hours if full time or 25 hours if part time.
PHYSICAL REQUIREMENTS
• Stand and walk or sit alternatively depending on specific needs of the day. Estimate 70% of time spent on feet and 30% sitting at desk.
• Have constant need (66% to 100% of the time) to perform the following physical activities:
Bend/Stoop/Squat Pick up litter, filing
Climb Stairs Show and inspect property
Push or Pull Inspect and show property, open and close doors
Reach Above Shoulder Inspect property, store/retrieve supplies
• Have constant need (66% to 100% of the time) to perform standing and walking activities related to inspecting property and traveling between properties.
• Constant need (66% to 100% of the time) to perform the following physical activities:
Writing/Typing/Data Entry Corporate/inter-office/resident communication
Grasping/Turning Telephone/doorknob use
Finger Dexterity Typing, operation of office equipment
VISION REQUIREMENTS
• Constant need (66% to 100% of the time) to complete forms, read and review reports, answer wide variety of correspondence, view computer screen. Frequent need to see small detail.
• Constant need (66% to 100% of the time) to see things clearly beyond arm’s reach; e.g. inspecting property and showing property.
HEARING REQUIREMENTS
• Constant need (66% to 100% of the time) to communicate over telephone and in person with prospects, residents, vendors and corporate employees.
SPEAKING REQUIREMENTS
• Constant need (66% to 100% of the time) to communicate over telephone and in person with prospects, residents, vendors and corporate employees.
DRIVING/TRAVELING REQUIREMENTS
• Frequent need (66% to 100% of the time) to utilize personal transportation to inspect surrounding neighborhood, make trips to the bank, visit the corporate office, conduct outreach marketing, and run property related errands.
• Must have and maintain a valid driver’s license and automobile insurance.
• Must have and maintain access to street legal, reliable transportation.
WORKING ENVIRONMENT
• Indoors, frequently outdoors, in all weather conditions.
• Occasional exposure (1% to 33% of the time) to paint fumes, solvents, adhesives, etc.
REASONING DEVELOPMENT
• MODERATE. Must be able to apply principals of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations. Needs to think rationally beyond a specific set of instructions.
TESTING
• Leasing Consultant must complete the following tests:
• Spelling (no more than 7 wrong)
• Math (no more than 4 wrong)
POSITION: LEASING CONSULTANT
The purpose of this job description is to communicate the responsibilities and duties associated with the position of LEASING CONSULTANT. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed.
Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives.
It is imperative that you review closely these duties, skills and physical requirements and that you understand you are verifying that you can perform all the duties, have the skills and possess the physical abilities necessary to perform the job as described.
JOB BRIEF: The LEASING CONSULTANT is the property’s sales representative whose primary duties are to greet prospects, to present professionally the features and benefits of their assigned property and properly secure lease agreements from qualified persons. A LEASING CONSULTANT is very service oriented and strives to make current residents feel welcome and comfortable in their community. THE LEASING CONSULTANT will contact a person of authority should any situation warrant an action or decision not included in his or her duties and responsibilities.
DUTIES AND RESPONSIBILITIES
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Must have complete knowledge of Fair Housing Compliance laws or attend Fair Housing Training within the first 90 days of employment.
• Must have complete knowledge of lease contract, application and other addenda.
• Must have complete knowledge of SunRidge policy and procedures as outlined in the Employee Handbook and Operations Manual.
• Must immediately notify his or her immediate supervisor or AVP of any illegal conduct by a vendor, resident or other employee.
MARKETING AND LEASING
• Maintain a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet.
• Maintain work area in a clean and organized manner.
• Inspect models and make ready vacancies daily to ensure cleanliness.
• Answer incoming phone calls and handle each call whether it is a prospect call, irate resident, service request, etc. Transfer calls to Assistant Manager or Manager when appropriate.
• Greet prospective residents, qualify and determine their needs and preferences, professionally present the community and specific apartment(s) while pointing out features and benefits.
JOB DESCRIPTION: LEASING CONSULTANT
April 2017 SR – Job Description: Leasing Consultant 2 of 4
• Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for marketing the property and for improving resident satisfaction.
• Perform outreach marketing duties.
ADMINISTRATIVE
• Correctly complete all lease applications, process application verification and notify prospective residents of results.
• Complete all lease paperwork including related addenda per SunRidge policy.
• Accept rent and deposit – not to include cash or incomplete money orders. Provide receipt upon request using only approved SunRidge receipts from receipt book.
• Complete Guest Information form on all prospects, send thank you notes and perform follow up.
• Enter phone and/or walk-in traffic from Welcome Cards into the computer daily
• Physically inspect property when on grounds, pick up litter and report any service needs to Manager, to include cluttered patios, inoperable vehicles, broken windows, water leaks, etc.
• Inventory office supplies on a weekly basis. Report needs to manager.
• Organize and file appropriate reports, leases and paperwork daily.
• Attend company meetings when requested.
• Document all resident communication (verbal and written) in lease file conversation log.
• Assist Manager and Assistant Manager in preparation of daily and weekly reports, market surveys, etc.
• Accompany outside vendors on service request calls for occupied apartments when necessary.
TRAINING
• Complete all Grace Hill courses by the required deadlines. Commissions and bonuses will not be paid for anyone with past due Grace Hill courses.
GENERAL
• Performs any additional duties assigned by Manager or Property Supervisor.
QUALIFICATIONS
Requirements include maintaining good leasing and closing skills, being and staying organized, and possessing basic computer skills.
JOB DESCRIPTION: LEASING CONSULTANT
Work Hours:
Employee will be required to work a flexible work week which often includes weekends and holidays. Employees work 20-40 hours per week depending on full or part-time status. Overtime must be approved by your supervisor prior to working over 40 hours if full time or 25 hours if part time.
PHYSICAL REQUIREMENTS
• Stand and walk or sit alternatively depending on specific needs of the day. Estimate 70% of time spent on feet and 30% sitting at desk.
• Have constant need (66% to 100% of the time) to perform the following physical activities:
Bend/Stoop/Squat Pick up litter, filing
Climb Stairs Show and inspect property
Push or Pull Inspect and show property, open and close doors
Reach Above Shoulder Inspect property, store/retrieve supplies
• Have constant need (66% to 100% of the time) to perform standing and walking activities related to inspecting property and traveling between properties.
• Constant need (66% to 100% of the time) to perform the following physical activities:
Writing/Typing/Data Entry Corporate/inter-office/resident communication
Grasping/Turning Telephone/doorknob use
Finger Dexterity Typing, operation of office equipment
VISION REQUIREMENTS
• Constant need (66% to 100% of the time) to complete forms, read and review reports, answer wide variety of correspondence, view computer screen. Frequent need to see small detail.
• Constant need (66% to 100% of the time) to see things clearly beyond arm’s reach; e.g. inspecting property and showing property.
HEARING REQUIREMENTS
• Constant need (66% to 100% of the time) to communicate over telephone and in person with prospects, residents, vendors and corporate employees.
SPEAKING REQUIREMENTS
• Constant need (66% to 100% of the time) to communicate over telephone and in person with prospects, residents, vendors and corporate employees.
DRIVING/TRAVELING REQUIREMENTS
• Frequent need (66% to 100% of the time) to utilize personal transportation to inspect surrounding neighborhood, make trips to the bank, visit the corporate office, conduct outreach marketing, and run property related errands.
• Must have and maintain a valid driver’s license and automobile insurance.
• Must have and maintain access to street legal, reliable transportation.
WORKING ENVIRONMENT
• Indoors, frequently outdoors, in all weather conditions.
• Occasional exposure (1% to 33% of the time) to paint fumes, solvents, adhesives, etc.
REASONING DEVELOPMENT
• MODERATE. Must be able to apply principals of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations. Needs to think rationally beyond a specific set of instructions.
TESTING
• Leasing Consultant must complete the following tests:
• Spelling (no more than 7 wrong)
• Math (no more than 4 wrong)
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