Client support analyst

Job Title : Computer Client Support Analyst, Asc

Job Id : 24-01784

Location : Sacramento, CA

Duration : 12 Months On W2 Contract

Description :

PLEASE ATTACH TYPING TEST RESULTS IN THE SUBMISSION.

These positions will be 100% onsite to start and once the candidate demonstrates the ability to work independently and meet performance expectations, a hybrid work schedule will be available.

This usually takes 3-6 months of work before the candidate is ready to be considered for the hybrid work schedule.

• New workers starting on assignments will be onsite at the TSC : Provides opportunity for in-person training and mentorship from fellow team members
• Workers to be assessed for hybrid work model : Workers will be assessed based on criteria such as training completion, grasp of training material, ability to work independently and meeting assignment metrics

• Windows Microsoft application experience
• Troubleshooting IT related issues (preferably with call center experience)
• iOS (iPhone, iPad) application support and troubleshooting
• Computer networking experience, including LAN, Wi-Fi, printers, and peripheral device
• Driven to help and support clients with outstanding customer service.
• Ability to meet attendance expectations.

Minimum Qualifications :

• High School Diploma or equivalent
• 1 year of IT service / help desk operations experience
• Complete service requests and troubleshoot computer and device problems via the telephone & web channels
• Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment
• Strong client customer skills
• Ability to learn quickly and transfer essential knowledge to team members
• Capable analytical skills
• Teamwork is essential
• Strong communication skills
• Demonstrates work quality and efficiency
• Open and adaptable to change
• Passion for safety

Desired Qualifications :

• Two to four-year college degree and / or IT learning accreditation or certification or equivalent IT work experience.
• 1 year of general customer service experience in retail, or call center sales or service role
• IT technical experience in pc use, maintenance, troubleshooting, repairs, software & hardware installation
• Qualitative and quantitative analytic & problem solving skills
• Ability to learn new concepts quickly
• Organizational skills
• Advanced verbal and written communication skills
• Proficient in Microsoft Excel and Word
• Is able to work independently or as part of a team
• Has novice / basic knowledge of one or more of the following designated area : IT product line, operational process, Utility domain (e.

g. Gas, Electric, Telecom Network, TCP / IP

• Adheres to Work Instructions and / or processes as defined in Run - Books and Playbooks
• Applies technical skills to resolve incidents of well-defined scope as specified by procedural guideline

The hourly rate for this position is $21.00 per hour.

Compensation :

Factors that may affect starting pay within this range may include geography / market, skills, education, experience, and other qualifications of the successful candidate .

Last updated : 2024-05-17