What are the responsibilities and job description for the Pool Server (Seasonal) position at Sunset Marquis?
At the Sunset Marquis you're working at the crossroads of entertainment, luxury, and hospitality, where there's never a dull moment!
Job Summary
The Pool Server is responsible for greeting guests, serving food and beverages, upselling, and maintaining the cleanliness and organization of the pools, while providing excellent guest service and creating a memorable guest experience.
Essential Duties and Responsibilities include:
Perform basic bartender skills- follow recipes for a limited variety of alcoholic and non-alcoholic beverages.
Assist guests with selecting food and beverages by suggesting items, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
Efficiently receive guest orders paying attention to special requests or needs (i.e. allergies) and input them into POS system. Communicate special requests to the kitchen to ensure correct outcome
Retrieve guest orders from the kitchen and deliver to pool guests.
Engage with guests to ensure they are satisfied with food and overall service.
- Must be able to cross-train in other F&B related areas.
Competencies includes:
- Displays a high level of professional integrity and ethical conduct.
- Maintain calmness and composure under high levels of pressure.
- Adapt to frequent change, fast paced environment, delays, or unexpected events.
- Identifies and resolves problems in a timely manner.
- Demonstrates strong organizational and communication skills.
- Ability to multitask and uses time efficiently and effectively.
- Displays outstanding attendance.
Essential Skills, Experience, and Education include:
High school diploma or general education degree (GED); or 1 year related experience; or equivalent combination of education and experience.
Luxury hotel/fine dining experience is a plus.
High volume, fast-paced work environment experience preferred.
Aloha experience is a plus.
Food Handler’s card is required.
Training for Intervention Procedures (TIPS) Certification is a plus.
Responsible Beverage Service (RBS) certification is a plus.
Proficient in English- verbal and written.
- Must have flexible work availability- all shifts, weekdays, weekends, and holidays.
Physical Requirements include:
- Must be able to occasionally lift and/or move up to 25 pounds.
- Proof of COVID-19 vaccination, unless a medical or religious accommodation is requested.
We are an equal opportunity employer valuing diversity and inclusion. All employment is decided on the basis of qualifications, merit and business need. Please click the following to see our complete equal employment opportunity policy.