What are the responsibilities and job description for the Front Desk Receptionist position at Super 8?
Hotel Front Desk Clerks, or Hotel Receptionists, are responsible for providing all of a hotel’s guests with an accommodating experience by coordinating amenities and responding to customer needs. Their duties include greeting people as they enter the lobby, fielding calls from guests and helping visitors check into their rooms.
Hotel Front Desk Clerk Duties and Responsibilities
Hotel Front Desk Clerks use customer service and communication skills to provide the guest with an exceptional and accommodating hotel experience. Hotel Front Desk Clerks have the following responsibilities:
- Check in customers using computer programs and equipment and provide guests with directions to their room
- Inform customers of all on-site amenities and any relevant information that is needed to use them
- Handle and resolve guest complaints
- Invoice and bill guests for their stay and services used
- Communicate with guests to better understand their individual needs to provide them with the best service possible
Job Types: Full-time, Part-time
Pay: $13.50 - $16.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: One location
