Customer Service/Data Entry Specialist

Job Overview: As a Customer Service Associate, you will be the
frontline representative of our company, providing exceptional assistance and
support to our valued customers. Your responsibility will be to ensure customer
satisfaction by addressing inquiries, resolving issues, and maintaining
positive interactions. You will play a pivotal role in maintaining our
reputation for outstanding customer service and fostering long-lasting
relationships with our clientele.

As a Data Entry Associate, you will be responsible for accurately inputting, updating, and maintaining data within our organization's databases and systems. Your meticulous attention to detail and commitment to data accuracy will ensure the integrity of our records and support the smooth operation of our manufacturing department. This role is crucial in facilitating efficient manufacturing and decision-making processes across the organization.

Key Responsibilities Customer Service:

1. Customer Interaction: Engage with customers via various communication channels such as phone, email, or in-person to provide assistance, answer inquiries, and resolve issues promptly and professionally.

2. Problem Resolution: Identify customer concerns, troubleshoot problems, and provide effective solutions while adhering to company policies and procedures.

3. Product Knowledge: Develop a comprehensive understanding of our products or services to accurately address customer questions and provide relevant information or recommendations.

4. Order Processing: Assist customers with order tracking, cancellations, and modifications, ensuring accuracy and efficiency throughout the process.

5. Complaint Handling: Handle customer complaints or escalations with empathy and diplomacy, striving to turn negative experiences into positive outcomes.

6. Cross-functional Collaboration: Collaborate with other departments such as sales, marketing, and manufacturing to coordinate efforts and provide comprehensive support to customers.

7. Continuous Improvement: Proactively identify opportunities to enhance the customer experience, streamline processes, and improve service quality.

Key Responsibilities Data Entry:

• Data Input: Enter a variety of data into computer systems with precision and efficiency, including alphanumeric, numeric, and textual information.
• Data Verification: Review and verify the accuracy of data entries, comparing information for discrepancies and ensuring consistency and completeness.
• Data Maintenance: Update and maintain existing databases by adding, editing, or deleting records as needed, following established procedures and guidelines.
• Data Entry Efficiency: Optimize data entry processes to maximize efficiency and minimize errors, utilizing keyboard shortcuts, templates, and other tools as appropriate.
• Confidentiality: Handle sensitive or confidential information with discretion and adhere to data privacy and security protocols to protect organizational data.

Requirements:

• High school diploma or equivalent; associate’s or bachelor’s degree preferred with experience in data entry or related field.
• Proven experience in customer service, preferably in a retail, hospitality, or call center environment.
• Excellent communication skills, both verbal and written, with a polite and professional demeanor.
• Strong problem-solving abilities with a customer-focused mindset.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.
• Commitment to upholding company values and delivering exceptional service to customers.
• Proven experience in data entry, preferably in a fast-paced office environment.
• Exceptional attention to detail and accuracy, with strong numerical and keyboarding skills.
• Proficiency in using data entry software, spreadsheets, and other relevant tools.
• Ability to prioritize tasks, manage time effectively, and meet deadlines in a deadline-driven environment.
• Excellent organizational and problem-solving skills, with a methodical approach to data management.
• Strong communication skills, both verbal and written, with the ability to collaborate effectively with team members.
• Commitment to maintaining confidentiality and upholding data security and privacy standards.

Requirements:

Benefits:

• Competitive salary commensurate with experience.
• Flexible work hours.
• Opportunities for career advancement and professional development.
• A positive and supportive work environment fostering teamwork and personal growth.

Join our team and be part of a dynamic firm manufacturing safety products for the Law Enforcement industry.

Job Type: Part-time

Pay: $21.25 - $23.25 per hour

Expected hours: 20 – 25 per week

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Monday to Friday

Experience:

• Data Entry: 1 year (Required)

Ability to Commute:

• Evergreen, CO 80439 (Required)

Ability to Relocate:

• Evergreen, CO 80439: Relocate before starting work (Required)

Work Location: In person