Store Manager

Job Mission:

Store Managers are in charge of driving financial results through exceptional store standards, execution of company strategies, and positive customer interaction. The SM effectively manages all aspects of the store, including customer engagement, people management, operations execution, and merchandise presentation.

Responsibilities:

• Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized.
• Build customer loyalty through execution and coaching the team on program benefits.
• Be a leader of Associate Engagement by fostering a positive, collaborative team environment where team members can bring their best work daily.
• Develop, train, coach, and provide feedback to all leaders and team members utilizing appropriate performance and talent management tools, ensuring positive growth throughout their journey.
• Analyze, develop, and execute revenue-building strategies to achieve and exceed store sales goals and consumer expectations.
• Collaborate with key internal partners to lead timely and effective execution of store controls and operating standards (including policy and procedure administration) while assuming responsibility for the store's profitability and team's safety.
• Protect company assets through a consistent level of customer service, education, and operational controls.
• Develop and implement proactive recruitment strategies to ensure proper year-round staffing levels.
• Claim ownership of individual development and professional growth.
• Responsibilities are not limited to those laid forth in this section.
• Responsibilities are not limited to those laid forth in this section.

Physical:

• Mobility to maneuver the sales floor and stock room by bending or reaching above to obtain a product for customers from store fixtures/shelves at various heights, climb ladders/step-stools to perform visual merchandising and housekeeping duties.
• Ability to frequently lift and carry up to five pounds and, at times, lift and carry product/cartons up to fifty pounds to process product shipment/transfers.

Workplace and Environment:

• The ability to create enthusiasm and a positive environment for the store.
• Leads by example while demonstrating confidence while leading the team, managing the store, and delegating tasks.
• Approaches challenges in a direct and timely manner and takes action to correct them at the moment when appropriate.
• Builds trusting relationships with peers and team members.
• Is adaptable and flexible to change and can switch gears based on the needs of the business seamlessly and proactively.
• Welcomes negative and positive feedback.
• Maintains a calm and professional demeanour at all times,
• Fosters an environment of teamwork and collaboration.
• Creates short and long-term strategies to achieve personal metrics and performance.
• Utilizes company tools and available resources to keep self-informed and make appropriate decisions.
• Recognizes and values individual performance and communicates appropriately.
• Evaluates the performance of all team members and provides consistent and timely feedback.
• Resolves performance problems using proper communication, coaching, and counselling techniques.
• Recruits, interviews, selects on-boards, and retains top talent.

Operations:

• Manages daily operational tasks, including selling, service expectations, standard operations, payroll, human resources, and loss prevention.
• Demonstrates strong business sense; strategically forecasts, plans, and budgets to the needs of the business (i.e., payrolls, staffing, etc.)
• Creates schedules to maximize business by scheduling the appropriate amount of staff.
• Interacts and communicates with supervisor(s) regularly to keep them informed.
• Maintains interior and exterior upkeep of the building.
• Understands and uses all retail systems and reporting tools.
• Adheres to all retail policies and procedures, including POS and Operations procedures.

Benefits:

• A work-life balance will allow you to work a flexible schedule without super early mornings or late nights while meeting the needs of the business during high retail traffic and sales days.
• Closed Easter, Thanksgiving Day, and Christmas Day.
• Closes at 4:00 PM on Memorial Day, July 4th, Labor Day, Christmas Eve, and New Year's Eve.
• Bonus Program!
• Free Stuff! Get up to $150 per year towards merchandise of your choice.
• Generous Employee/Immediate Family discount.
• Vacation Pay accrued throughout the year, increasing with years of service and available for use after 30 consecutive days of employment.
• Sick/Personal Time.
• Medical with a Healthy Wellness Program for savings on your premium, Dental and Vision coverage.
• 401(k) with company match
• Heath Advocate Program: Access to Employee Assistance with Mental Health Resources.

Super Shoes is an equal opportunity employer with equal opportunities for all qualified applicants without without regard to race, color, religion,sex, sexual orientation, gender identity, national origin, age, disability, genetics, veteran status, or any other status protected by federal, state, or local law.

About Us:

Super Shoes and its eCommerce affiliate, supershoes.com, is known for being a leading brick-and-mortar footwear retailer throughout the Northeastern and Mid-Atlantic United States. With 41 stores (MD, ME, NH, NY, PA, VA, VT & WV) stocking over 200 famous brands, an average of over 25,000 pairs of shoes per store, and an ever-expanding web catalog. Super Shoes is distinct from other family footwear retailers through our focus on occupational products, with unique expertise in safety shoes and boots. In addition, we are one of the largest providers of healthcare uniforms and provide an incredible array of items to fit the consumers' specific needs. Super Shoes has earned the trust of its loyal customers through our dedication to providing top brands at everyday value pricing. We have a unique business model, a history dating back to the 1800s, and a warm corporate culture. Super Shoes is the 6-time national winner of the "Top Performer" award by the Footwear Distributors and Retailers of America.

Job Type: Full-time

Pay: Up to $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 4 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Do you have retail operations knowledge? i.e., sales, merchandising, inventory control, store budget preparation and loss prevention?
• Do you have staff development knowledge? i.e., staffing, coaching, counselling, training and development?
• Are you proficient with Microsoft Office? (Word, Excel, Outlook)
• Are you willing to complete a background check upon selection?

Education:

• High school or equivalent (Required)

Experience:

• Retail Store Manager: 4 years (Required)
• Customer service: 4 years (Required)
• Retail Industry: 4 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Chichester, NH: Relocate before starting work (Required)

Work Location: In person