General Manager

Company Information:

Super Star Car Wash is a leader in providing car wash, detail, and lubrication services to customers in Arizona and California. Our mission is to provide fast, high quality, professional service in a friendly atmosphere, along with a smile while creating a reward team member environment.

Position Summary:

Super Star Car Wash is looking for candidates with experience in leadership or management with a desire to lead a team of others. Our Manager in Training program is designed to develop individuals to become our next Store Managers. You will learn every aspect of the Car Wash. As you progress through your training, you will take on more responsibilities; developing the skills required to fully lead the day to day operations. Eventually you will become responsible for the overall operation and profitability of the car wash and profit centers within an individual Super Star Car Wash location.

Much of the workday is spent outdoors, overseeing facility operations, working with associates and building customer relationships. Additional time will be required to complete administrative tasks and monitor sales and labor data generated by the facility POS system.

Essential Duties/Tasks/Responsibilities:

(These responsibilities must be able to be performed with or without reasonable accommodation)

Supervisory

• Assist the location manager by providing direction and supervision on site
• Work closely with General Manager and Operations Team
• Learn to execute open and close duties and follow designated procedures
• Ability to work outdoors in ALL weather conditions
• Ensure a safe environment for all employees and customers by ensuring compliance with safety procedures and report safety or maintenance issues to management
• Understand Quality Control factors associated with customer’s overall experience, products and services, scheduling and labor cost control with respect to historical performance and seasonality
• Communicate effectively at all levels with employees, customers, peers, and management
• Motivate employees to complete job tasks efficiently and effectively
• Facilitate and assess damage claims
• Ensure compliance with all laws, rules, regulations, and policies at Local, State and Federal levels
• Delegate authority to employees when appropriate
• Support company initiatives, including but not limited to marketing, promotions, sales, customer service, and talent management initiatives
• Ability to work flexible, full-time schedule to include days, evenings, weekends, and holidays
• Other duties as assigned

Operations

• Service vehicles and prepare the vehicles to enter the wash tunnelCompleting tasks associated with location cleanliness such as sweeping, replenishing, mopping, cleaning, and/or minor landscaping work as directed by leadership
• Exceed customer expectations by being friendly to customers and handling vehicles with extreme care
• Keep the entire property spotlessly clean and organized
• Maintains safe and clean working environment by complying with procedures, rules, and regulations.
• Contributes to team effort by accomplishing related results as needed.

Minimum Job Requirements:

• Must be at least 21 years old
• High School Diploma or GED
• 2-5 years of supervisory experience in car wash, retail, or service capacity

Knowledge, Skills and Abilities Required:

• Leadership Skills
• High Level of Integrity
• High Energy Level
• Dependability
• Professionalism
• Service and Sales Focused
• Team Orientated
• Effective Communication Skills
• Problem Solving Ability

Preferred Knowledge, Skills and Abilities:

• Job knowledge, experience, and/or understanding in the following areas is preferred:
• Products and services – car wash and detail
• Labor management
• Customer service and sales
• Mechanical aptitude
• Industry trends
• Risk management
• Safety
• Basic business– P&L statements, POS (DRB) reports, spreadsheets, etc.
• Competitive activity

Requires the ability to interact with others, interpret spoken messages and utilize reason to resolve complex problems. Requires keyboarding, hearing and talking, frequent standing and walking, and frequent bending at the waist, twisting of the upper body, kneeling, being mobile on uneven surfaces, squeezing and crouching. Requires frequent lifting and carrying of 1-25 pounds (occasional up to 50#).

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.

Super Star Car Wash is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Ability to Relocate:

• Cave Creek, AZ 85331: Relocate before starting work (Required)

Work Location: In person