Job Posting for Customer Service Representative at Superior Outdoor Products
Description
Starting out in 1978, Superior Outdoor Products offers high-quality, easy-to-install fencing and railing products for your outdoor living spaces. As a company, we look for team players who want to be problem solvers and grow continuously. In return, our company offers a respectful workplace where new ideas are celebrated, and individuals are challenged to be the best versions of themselves.
Work Week: Monday – Friday
Hours: 7:00 am – 4:00 pm. Additional overtime may be required.
Benefits:
Medical, Dental, and Vision Insurance
401k Retirement plan
Eligible to start with up to 15 days of PTO.
9 Paid Holidays
Eligible for insurance after 30 days of employment
Employer-paid short-term and long-term disability insurance
Key Duties:
Deliver superior service by identifying and resolving problems and issues.
Maintain a working knowledge of our products, services, and promotions.
Identify opportunities to upsell or solve customers’ problems.
Be customer-centric by always being polite and professional.
Provide cohesive support to the sales & marketing team.
Operate effectively in a cross-functional team environment.
Provide value to internal and external customers.
Create and pursue a self-development plan.
Ensure a positive customer experience
.Job Requirements:
Communication, both oral and written.
Critical Evaluation and problem-solving skills.
Relationship Management.
Ethical Practice.
Excellent phone skills.
Attention to detail.
Reliable attendance.
Proven leadership aptitude.
Desire to grow professionally.
Education and Experience
Required:
High school diploma or equivalent
1-3 years of sales support/customer service experience
Microsoft Office, Typing, Computer Skills experience.
Preferred:
3 years in a customer service or inside sales role
Familiarity with building products or the fencing industry
Experience working within a cross-functional team.
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