Job Posting for BPO Specialist at Supply Chain

About DHL and Finance & HR Services

DHL Group the logistics provider of the world with over 600,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

Finance & HR Services (FHS) at DHL Group – that’s us! We deliver shared services in Finance and HR for our divisions within the group.

Our Finance Operations team supports our group in all financial activities, e.g. regarding accounts payable and receivable, general ledger and corporate treasury. These include asset accounting, intercompany alignment, active collecting, customs invoicing, profit and loss accounting and payment factory for DHL.

Our HR Services run e.g. the payroll for more than 350.000 employees within DHL working in 28 countries across the globe. They also offer time & attendance management, employee data administration and reporting, travel & expense processing and other services.

Ready to immerse yourself in the exciting world of FHS? Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global network of FHS colleagues as well as our business units and divisions and benefit from a wide range of development opportunities. If you are looking for an interesting role in a dynamic and diverse group, join us in our AMERICAS region.

We are looking for an immediate, full-time, permanent position in AMERICAS at Westerville, Ohio.

Job Purpose:

Support performance and capacity management
Lead continuous improvement and transition initiatives on country level
Enable implementation of global initiatives on local level
Drive digitalization efforts at local level

Your tasks:

Performance Measurement

Aligns local KPIs and target setting with global guidance.
Develops country specific KPI reporting details.
Benchmarks and identifies best practices across centers, customers, and other countries.
Identifies and communicates performance gaps.
Interprets data and highlight deviations, trends, correlations, etc.
Responsible for compiling local and regional performance data.
Conducts / participates in internal and external benchmarks.

Process Improvement

Defines and maintains operational processes.
Identifies improvement actions through data analysis, GEMBA walks, and other tools
Executes and prepares own process excellence workshops and activities (PEAs)
Performs initiative scoping with process owners and local management.
Accompanies assigned improvement areas and initiatives to successful implementation.
Drives digitalization efforts on country level (from ideation to implementation)
Interacts with key stakeholders and ensures support and engagement in program and initiatives.
Supports in the training of staff in First Choice methodology and First Choice culture/mindset.
Rolls out improvement tools and methodologies (i.e., Performance Dialogs, Capacity Management, Gemba Walks, Lean House)

Project Management

Prepare training materials.
Collect business requirements and translate them into documentation in the form of processes, descriptions, flowcharts, forms etc.
Gather data from a variety of sources, as directed, for use in analysis.
Conduct interviews/meetings with process owners to define and map as-is processes and agree on process inputs/outputs to ensure standardization and consistency.
Collect data for use in research and analysis in order to assist in the provisioning of advice and assistance on quality management and performance monitoring.
Assist in changing procedures
Steers/supports tracking and documentation of projects on country level

Your profile:

Education Level

English fluent
MBA/Bachelor’s degree in Business Administration, Industrial Engineering, Computer Engineering, Business Informatics, or comparable qualification.

Experience Level

Project management experience beneficial
High IT affinity.
Knowledge and experience in the field of process and project management (agile & classic methods).
Training experience
Experience working in multicultural teams.
1 year of experience working in performance management and project environments
Experience in documenting and improving processes and defining systems requirements.
Available to travel up to 10% of time.
1 year of background in HR and/or shared services preferred.
Six sigma qualification preferred/ DHL Group First Choice Advisor preferred
Process automation experience is a plus.

Soft Skills

Organization and prioritization skills
Analytical skills
Sociability (high degree of social competence, high empathy)
Patience
Cooperation with team/colleagues
Very high resilience

We offer:

Great opportunity to work for the biggest logistics company in the world
International and virtual environment
Flexibility and great opportunity to learn
Tempting Compensation and benefits

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

BPO Specialist (US-O)

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