Director of Rooms

Surf & Sand Resort, Laguna Beach is proudly a part of JC Resorts, a proven leader in the management and operation of golf and resort properties since 1971. We are located directly on the beach in the heart of Laguna and have been part of the local history since 1948. We are looking for passionate individuals, empowered to create wow moments and lasting memories for every guest, every time. As a family owned business, we treat people like lifelong friends and believe in the personal touch.

In addition to working in the most beautiful oceanfront location in Laguna, we offer competitive and progressive benefits including complimentary meals.

Join our team of friendly, engaging, professionals who love the Hospitality Industry and want to share it with our guests. 

The DIRECTOR OF ROOMS is responsible to oversee the staff and operations of Front Office, Guest Services, Housekeeping, Spa and Security Departments, ensuring luxury resort quality service and complete guest satisfaction, and to act on behalf of the General Manager in his/her absence.

ESSENTIAL DUTIES, include but not limited to:

• To personally respond to and resolve all guest needs, requests, complaints, and problems, to ensure complete customer satisfaction, enhance the public image of the hotel, and protect from unnecessary loss of revenue.
• To hire, train, schedule, support, review, discipline, and terminate employees when appropriate, to maintain highest possible levels of employee morale and overall productivity.
• To review the results from TripAdvisor, Unifocus, Preferred, Mystery Shopper, and California Automobile Association inspections and to create action plans, as needed.
• To oversee the annual Preventative Rooms Maintenance systems in guest rooms, restaurants, and public area facilities and to make recommendations, assign tasks and/or projects to the Director of Engineering, as needed.
• To be responsible for Labor Management Meetings, including daily oversight.
• To ensure the proper handling of all First Time Guests and Preferred Guest marketing program in an effort to maximize guest retention.
• To ensure that all employee satisfaction, appreciation, and reward programs are conducted as scheduled.
• To review, annually, all Rooms Division incentive programs and structures and to establish performance criteria and standards for attainment.

JOB KNOWLEDGE & EDUCATIONAL LEVEL: Bachelors degree in Business Management, Hotel Management, or equivalent experience, required. English fluency required. Must have minimum seven years varied management experience in the resort industry. Must be able to analyze a profit and loss statement, and extrapolate information from it and related reports. Computer knowledge required. Must have working knowledge of accounting systems, property management systems, and housekeeping products and procedures. Familiar with OSHA, SB198, local Department of Health regulations, and relevant current laws governing handling of hazardous substances. Valid California driver’s license required. Proof of personal automobile insurance coverage required.

SKILLS AND APTITUDES: Demonstrated ability to manage operations to ensure luxury resort customer service. Strong written and verbal communication skills. Detail oriented. Organized and efficient. Safety-minded. High quality standards for production and service. Good team player. Customer service focus. Ability to effectively manage staff to maintain a high level of morale and productivity. Must be decisive, with global analytical skills.

PHYSICAL DEMANDS: Stands/walks approximately 30% of shift. Sits at desk or in meetings approximately 70% of shift. Moderate use of phones daily, throughout work hours. Frequent use of stairs, daily. Must be able to work well under pressure. Must be flexible to work long, sometimes irregular work hours. Requires extensive reading and analysis.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodation related to applying for employment at our company, please contact us at 855-318-8947 and/or email us at accessibility@jcresorts.com

JC Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture.   All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Surf & Sand Resort is recognized as one of Condé Nast Traveler Readers' Choice Awards, Top Resorts in Southern California, one of Travel Leisure’s World’s Best, is a member of Preferred Hotels and Resorts and has held the AAA Four Diamond rating for over 20 years.

Surf & Sand Resort | 1555 South Coast Highway | Laguna Beach, CA 92651
www.surfandsandresort.com                               HR direct line: (949) 376-2764           

Source: Hospitality Online