What are the responsibilities and job description for the Patient Service Representative- Ophthalmology/ ENT, Palo Alto position at Sutter Health?
Position Overview:
Qualifications:
Under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and reliability verification, scheduling and telephone management.
- Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards.
- Schedules and registers patient appointments and information.
- Accesses EHR to communicate to clinical staff members and/or physicians through telephone encounters using SBAR format and/or appropriate smart phrases.
- Balances cash sheet and cash drawer in accordance with performance standards.
- Operates a multi-line telephone console.
- Completes clerical and other front desk support.
Qualifications:
REQUIRED:
- High School Diploma or equivalent
- 6 months experience in a customer service position
- PREFERRED: graduate of a Medical Receptionist training program
Organization: Palo Alto Medical Foundation
Employee Status: Regular
Benefits: Yes
Position Status: Non-Exempt
Union: No
Job Shift: Day
Shift Hours: 8 Hour Shift
Days of the Week Scheduled: Monday-Friday
Weekend Requirements: Every Other Weekend
Schedule: Full Time
Hrs Per 2wk Pay Period: 80
Employee Status: Regular
Benefits: Yes
Position Status: Non-Exempt
Union: No
Job Shift: Day
Shift Hours: 8 Hour Shift
Days of the Week Scheduled: Monday-Friday
Weekend Requirements: Every Other Weekend
Schedule: Full Time
Hrs Per 2wk Pay Period: 80
Guest Service Representative (PT) - Graduate Palo Alto
Schulte Hospitality Group -
Palo Alto, CA
Sales Manager - Palo Alto
Palo Alto - Neiman Marcus Group Careers Careers -
Palo Alto, CA
Service Advisor
Audi of Palo Alto -
Palo Alto, CA