Receptionist/Kennel Technician

Sutton’s Southern Pet Retreat is looking to hire a Front Desk Receptionist/Kennel Technician who has full-time availability and schedule flexibility. Working 2 full weekends per month, including Sundays, and some holidays is required for this position.

Receptionist duties to include answering the phone, booking reservations (boarding, daycare and grooming appointments), greeting and interacting with clients and taking payments, general clerical duties and cooperating with and supporting other staff members. Receptionist will also be responsible for the care of our boarders staying in the office/lobby kennels. Must be willing and able to work with all domestic species (dogs, cats, rabbits, guinea pigs, birds, reptiles, etc.).

PAY RANGE: $10.00-$13.00/hour, plus tips, bonuses

REQUIREMENTS

• Experience in a fast-paced environment, availability, reliable phone & transportation are required
• Minimum age requirement is 18 years old, ability to work full time, holidays, any day of the week including weekends, mornings, afternoons, & a variety of schedules
• Shifts run 7:30am - ~12pm, 2-6pm, but 6-9pm available (not required for this position)
• Good physical, mental & emotional strength, dexterity, mobility, weather tolerance, noise tolerance, & stamina to lift &/or move heavy pets, pet supplies & objects routinely
• Confidence & skills to administer medications helpful (oral, injectable, otic, ophthalmic, etc.), insulin, bathe pets, express anal glands, clean ears, & administer wound care - not required, can be taught by us
• Positive & professional attitude, dedicated & hard worker, strong work ethic & attention to details, good communication skills, excellent customer service skills and phone etiquette
• Ability to work well in a team environment & independently, multi-task, in a fast-paced environment while maintaining a patient & professional demeanor, excellent time management, punctuality & attendance reliability
• Ability & willingness to learn new skills, follow instructions, eagerness to provide education to clients when needed, understanding of basic veterinary care needed for pets helpful, but not required (vaccines, dewormers, nutrition, parasite prevention, etc.)
• Able to provide gentle, loving & compassionate care for boarded pets, follow safety protocols and common sense, good understanding of pet behaviors, & training styles (clients utilize many types)

REPORTS TO: Owner, Facilities Manager, Assistant Managers

PAY & BENEFITS: Based on experience; positive 6 month review required for permanent position

EDUCATION REQUIREMENTS

Good verbal, written and math skills, able to follow detailed instructions, computer experience a plus

WORKING CONDITIONS: Will be exposed to harsh weather at times, water routinely, pollen, grass hays, variety of animal species, unpleasant odors, noises, organic matter, chemicals, fractious pets who may bite or scratch, and zoonotic diseases. Job requires lifting and carrying animals, supplies and food/litter bags (will be assisted by other staff members if lifting over 40 lbs), wearing of masks, gloves, aprons, uniforms, protective eyewear, quality shoes/rain boots/ponchos, routine walking, standing, crawling, climbing, bending for extended periods or time; frequently works in a bent position.

Job Type: Full-time

Pay: $10.00 - $13.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Employee discount
• On-the-job training

Day range:

• Holidays
• Monday to Friday
• Rotating weekends
• Weekends as needed

Shift:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Afternoon shift
• Day shift
• Evening shift
• Morning shift
• Split shift

Supplemental pay types:

• Bonus opportunities
• Tips

Work setting:

• In-person
• Outdoor work
• Resort

Application Question(s):

• What is your experience in this field?

Work Location: In person