What are the responsibilities and job description for the Luxury sales associate position at Swatch Group?
The company
Swatch Group is the world's number one manufacturer of finished watches. Longines is one of the amazing 16 watch brands the Group represents.
The Swatch Group is in all price segments and is also active in the manufacture and sale of jewelry, watch movements and components.
Job description
As a Sales Associate with Longines, you will be responsible for demonstrating outstanding customer service as per Brand standards, generate sales, merchandise and safeguard company assets.
You will be expected to help client outreach initiatives, build brand awareness, assists in daily operations of the store.
All positions support and assist management team in achieving all customer service and sales goals initiatives. You will be the brand, inside and outside the boutique.
Profile
- Greet customers in a timely, professional and personable manner
- Provide a unique and special experience to all clients, offering introduction of the brand.
- Support Store Sales Goals
- Support Boutiques clienteling efforts, by manually entering qualified presentation(s) into Client Log Book. Capturing essential data, such as email, phone #, brand (reference # if possible)
- Assist in sales process as per established store protocols
- Communicate customer requests to management.
- Assist in the submission of daily reports and sales reconciliation reports
- Assist in processing and replenishing merchandise and monitoring counter stock.
- Ensure all Presentations are properly documented for customer outreach
- Actively participate in merchandising projects, ie : daily stock maintenance, display changeovers, product transfers, etc
- Support providing superior after-sale service to all clients, ensuring Thank You program is executed to perfection.
- Team-oriented
- Actively support securing company assets through effective Loss Prevention in compliance with company policies and procedures
- Actively maintain the store appearance including keeping merchandise neatly organized and attractively displayed.
- All other duties assigned by Management
Professional requirements
- Must have High School Diploma and / or equivalent
- Must possess a strong luxury retail jewelry and / or time piece experience
- All applicants should have 3-5 years of experience in a sales position, specialty luxury retail preferred
- Driven to deliver superior service by exceeding customer expectations
- Able to work well as a team player in a very fast-paced, energetic environment
- Excellent verbal and interpersonal skills
- Be a self-starter and use good judgment in all situations
- Must be able to sustain level of professionalism; friendly demeanor;
- The ability to work well with all levels of internal management and staff
- Clientele building skills
- Flexible to retail working hours including availability on weekends and holidays.
- Ability to multi-task and handle changing priorities
- Able to work well with minimal supervision; self-starter
- Bilingual is a plus
The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.
Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days;
generous employer contribution)
- Immediate participation in the (k) and % vested employer match after one year (maximum 4% employer match with 5% employee contribution)
- Company paid life insurance and Long Term Disability
- 18 days of PTO per year, 1 Month PTO after 5 years
- Special bucket of sick time per year extended paid time for medical, parental and military leave
- Holiday pay
- Voluntary FSA, STD, Accident / Hospital Indemnity insurance
- Employee product discount
SGUSC
Biscayne Boulevard
Aventura FL (Florida)
United States
Company address
The Swatch Group (U.S.) Inc.
Waterford Way
Suite
Miami, FL
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Last updated : 2024-09-11
