General Manager

NEW WATERLOO is hiring for a FOOD & BEVERAGE GENERAL MANAGER

Compensation: 110-120K, full benefits 20% annual bonus potential

New Waterloo, In partnership with Infinite Hospitality of Aspen, is excited to announce a new sway location now open in Aspen. The original concept in Austin, Texas has been operating since 2012. Inspired by the Thai phrase, “Same Same, but Different,” Sway Aspen offers the same popular dishes that initially garnered the brand’s acclaim. For locals and tourists alike - Sway offers modern Thai food at an approachable price with the same emphasis on sourcing from local vendors and farmers to continue Sway’s dedication to the community in which they operate.

POSITION OVERVIEW

At New Waterloo, a General Manager (GM) is a strategic business partner, capable of driving culture, experience, and operational success. The GM should be a versatile leader who can facilitate the exchange of ideas, orchestrate internal & external communication, and motivate teams. They are responsible for actively assessing business objectives and making decisions that deliver operational efficiency, financial performance, and exceptional guest experience. The right candidate can inspire meaningful impact within both the restaurant and the community in which it operates. Most importantly, a successful General Manager will bring a strong passion for hospitality that contributes to New Waterloo’s culture and values.

What you'll do:

• Act as a strategic business and thought partner in collaboration with New Waterloo to develop and implement company goals, business plans, and budgets
• Provide leadership and management support to all departments while overseeing day-to-day operations
• Actively manage financial goals and targets; maintain budgets and optimize expense structures
• Initiate, implement, understand, and analyze accounting procedures to include: labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll, and month-end analysis
• Oversee the recruitment and training of new team members; responsible for planning, documenting, implementing, and monitoring department training programs
• Monitor team productivity, manage them to goals, and drive workplace cultural norms that align with the organization's values
• Lead a team that continually challenges the status quo and current way of doing things to seek more efficient ways of operating in the market and executing a high-quality, consistent guest experience
• Oversee the entire guest experience, from pre-arrival through departure; review, understand, and follow up on guests' needs
• Analyze, diagnose, and effectively problem-solve challenges that arrive for guests; engage with guests to better understand areas of opportunity and strategize adjustments to enhance the experience
• Work cross-functionally with Brand, Marketing & Partnerships, to develop authentic storytelling practices, partnering to develop social impact content that highlights the restaurant’s commitments and progress
• Oversee the weekly work schedule of all personnel, maintain appropriate databases, and review payroll records for appropriate personnel
• Create and support a cooperative and collaborative work environment where employees work productively and develop professionally
• Administer and train on progressive discipline policies and procedures
• Ensure that all staff is delivering the level of service in accordance with the New Waterloo Standard Operating Procedures
• Possess a thorough understanding involving the maintenance of the operation
• Possess a thorough understanding of services and offerings and oversee planning and pricing of all items

Who you are:

• You believe that good hospitality is an experience, not just a transaction.
• You have a proven track record of managing teams and executing business plans.
• You lead through influence and are a cross-functional partner with diverse teams.
• You have a high degree of ownership and commitment to results.
• You are passionate about your community and the people who make the community.
• You have a solutions-oriented mindset and the confidence to make fast-paced decisions.
• You have strong written and verbal communication skills; you can be an ambassador for your outlet.
• You are a leader; you're dedicated to developing with your team and creating a holistic sense of mission.
• You believe in learning and personal growth; you show up as a contributor, not a spectator.
• You're excellent with time management and can function effectively in a dynamic environment.
• You have a strong work ethic and the ability to work autonomously and with confidence.
• A plus: You have 5 years of experience in a Food & Beverage leadership role.
• A must: You like to have fun & be nice.

BENEFITS
We are proud to offer competitive wages and the following benefits for full-time Aspen employees:

• Up to 20% annual bonus eligibility for all salaried associates
• Up to 3 weeks paid time off annually
• Research/culinary travel opportunities for senior staff
• Discounted ski-passes
• 50% off discount at most New Waterloo restaurants
• Health, vision dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels local partnerships

ABOUT NEW WATERLOO
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provide the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses. Our brands include South Congress Hotel, Revival Hotel, El Capitan Hotel, La Condesa, Sway, Cafe No Se, Manana, Maie Day, Otoko, Watertrade, Il Brutto, Butler Pitch & Putt, and Albert Hotel.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will be accepting applications on an ongoing basis until a candidate is selected for this role.

Job Type: Full-time

Pay: $110,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Evening shift

Work Location: In person

Salary : $110,000 - $120,000