Bakery Manager

requests Title: Bakery Manager

Location: Sweet Encounter Bakery, Lansing, MI

Job Type: Fulltime

Reports to: CEO & CGO

The Sweet Encounter Bakery seeks a Bakery Manager who will work with the Owner to create high-quality baked goods, an inviting environment, and excellent customer service. Sweet Encounter Bakery is looking for a “Brand Ambassador” to assist the Owner in talent management, training, and development. This person will also execute-day-to day responsibilities and ensure that all team members follow Sweet Encounter Standards.

Responsibilities:

· Manage online order fulfillment and handles email requests for corporate accounts, catering orders, local fundraising, and marketing events.

· Partner with team members in all aspects of the guest experience, cake production, brand and merchandise presentation, and inventory control.

· Create/oversee scheduling for bakery team members.

· Create daily baking and production plans for the week.

• Responsible for inventory management; order necessary materials and equipment, ensure bakery is adequately stocked with quality baking ingredients and supplies.

· Assist with posting job openings, reviewing candidates, and conducting interviews.

• Appraising staff performance and carrying out the necessary disciplinary measures to address poor performance.
• Training staff to produce high-quality bakery items while following proper food handling procedures.

· Learn and maintain hands-on knowledge of all bakery roles and responsibilities to step in and perform various duties as needed.

• Ensure all bakery items meet the company’s gold standard. Inspect bakery items to ensure that established standards of quality, excellence, uniformity, and aesthetic appeal are met.

Requirements:

· Previous experience in a bakery setting or a passion for baking is preferred.

· Knowledge of basic baking techniques, measurements, and ingredients.

· Ability to work in a fast-paced environment while maintaining attention to detail.

· Strong communication and teamwork skills.

· Flexibility to work weekdays, weekends, and holidays as needed.

· Physical ability to stand for long periods, lift heavy objects, and work in a hot environment.

Core Values and Leadership Competencies

• Servant’s Heart: Supports team development and prioritizes guest satisfaction.

• Spirit of a Champion: Demonstrates drive, commitment to excellence and ownership of responsibilities.

• Genuine Connections: Builds positive relationships, communicates effectively, and serves as a brand ambassador.

Education Requirements/Skills:

• High School Diploma of GED; post-secondary education is a plus

• 1-3 years of guest-facing experience in a lead role

• Food handling certification is a plus but not required. (Must obtain safe certification within 30 days of employment)

• Is Highly Organized and Resourceful; can prioritize and multitask.

• Possesses strong interpersonal skills and can engage, empower, and motivate the team and communicate effectively.

Compensation/Benefits:

· Starting at $20/hr. or higher, based on experience

· 40 hours a week (no overtime unless approved in advance by management)

· Opportunity for annual bonuses based on bakery profits

· Six month and yearly reviews; opportunity for pay raise

At Sweet Encounter Bakery, we believe in creating a positive and collaborative work environment. We seek individuals who are passionate about baking, committed to quality, and dedicated to delivering exceptional customer experiences.

If you are excited to contribute your skills and participate in creating delicious baked goods, we would love to hear from you. Please submit your resume and a brief cover letter explaining why you are interested in joining our team at Sweet Encounter Bakery. We look forward to reviewing your application!

Note: This job description is intended to provide a general overview of the responsibilities and requirements of the role. It is not exhaustive, and additional tasks may be assigned based on the bakery's needs.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Flexible schedule

Experience level:

• 1 year

Restaurant type:

• Bakery
• Café

Shift:

• 8 hour shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Shift availability:

• Day Shift (Required)

Work Location: In person