Customer Service Representative

Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a full-time position with opportunities for growth and advancement.

Duties:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Process orders, returns, and exchanges efficiently and accurately
- Enter customer data and update account information in the system
- Utilize upselling techniques to maximize sales opportunities
- Make outbound calls to follow up with customers or provide additional information as needed
- Resolve customer complaints or issues with patience and empathy
- Collaborate with other departments to ensure customer satisfaction

Qualifications:
- Excellent phone etiquette and strong communication skills
- Previous experience in sales or customer service preferred
- Proficient in data entry and navigating computer systems
- Ability to upsell products or services effectively
- Fluent in English; bilingual in Spanish is a plus
- Strong problem-solving skills and ability to handle difficult situations with professionalism
- Ability to multitask and prioritize tasks in a fast-paced environment
- Positive attitude and willingness to learn

We offer competitive pay, comprehensive training, and opportunities for career growth. If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we would love to hear from you. Apply now to join our team as a Customer Service Representative!

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Evening shift

Work setting:

• In-person
• Office

Ability to Relocate:

• West Yellowstone, MT 59758: Relocate before starting work (Required)

Work Location: In person