What are the responsibilities and job description for the Shift Leader position at Sweet Rolls?
Full job description
Are you looking for a FUN and FAST PACED work environment with competitive pay, extensive training ? Are you bright, outgoing, personable, and willing to go that extra mile to create the Ultimate Ice Cream Experience? Are you eager to learn and looking to advance your career? We are looking for you! We need a Shift Leader to join our team.
Sweet Rolls Creamery delivers the Ultimate Ice Cream Experience through a rolled-ice cream experience . The secret recipe for smooth and creamy ice cream is handcrafted freshly made to order and then customized by combining a variety of mix-ins and toppings.
Shift Leader Duties:
- Prepare customer orders quickly and provide guests with great customer service.
- Make ice cream, and other novelties daily; ensure that adequate inventory levels are met and that the store is fully prepared for the rest of the day.
- Ensure that the company's inventory and assets are kept protected, and that shift leaders and crew members are working in the best interests of the company.
- Clean the front of house, back line and kitchen alongside crew members at the end of the shift.
- Hold crew members accountable in following company policies and procedures; provide training and coaching to crew members that may need assistance.
- Effectively manage inventory, products, and services.
- Any other duties and responsibilities as assigned or deemed necessary and pertinent to the position and business operations.
Position Requirements:
- High School Diploma (or equivalent) required.
- 1 years hospitality management experience preferred (experience working retail or in food service required)
- Flexible availability: must be able to work a combination of morning and evening shifts, and provide availability on weekends and most holidays.
- Demonstrate agility and fast speed of service, must be able to multi-task effectively.
- Provide courteous and prompt customer service to all individuals; we are looking for cheerful, energetic individuals that aren't afraid to take the spotlight and put on a show.
- Strong teamwork and communication skills with crew members, customers, and other individuals.
Performance Standards:
- Complete all trainings during new hire training program.
- Read, understand, and sign all onboarding documents
- Consistently achieve sales goals and other measured metrics
- Pass all training
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Expected hours: 30 – 50 per week
Benefits:
- Flexible schedule
- Paid training
Shift:
- 12 hour shift
- 8 hour shift
Application Question(s):
- A client is upset about a service delay. He's speaking loudly and attracting attention.
What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor
- A guest leaves a very positive, detailed online review about their experience at your hotel.
What would you do?
A. Reply publicly thanking the customer and mention an upcoming promotion
B. Reply and publicly offer a discount for a future stay
C. Create a broadly applicable thank you message that you can send to all positive reviewers
D. No response is required; focus on responding to any negative feedback
License/Certification:
- Driver's License (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Round Rock, TX 78681 (Required)
Work Location: In person
Salary : $12 - $15