What are the responsibilities and job description for the Change Management Administrator position at Swift Strategic Solutions Inc?
Job Description
A Public Sector client of ours is looking for Change Management Administrator to work on their ongoing project in Indianapolis, IN office.
Candidate's must be local to IN.
Below are the additional details of this role:
Required Skills:
We need a minimum of 7 Years hands on experience in the following.
- Experience planning, organizing, and controlling operations and activities associated with the IT Change Management Process
- Experience facilitating weekly team meetings including large technical audiences and executive/upper management
- Experience developing standards and procedure documentation
- Experience with issue tracking
- Communication facilitation (both internal and external)
- Experience providing training and communications
- Basic computer skills (MS Office products, Keyboard shortcuts, web browsers)
- Good organizational skills and calendar management
- Experience in industry adopted ITSM platforms
- Familiar with ITIL knowledge and process
- Certifications in ITIL Foundations, IT Service Management Essentials
- Ability to translate technical issues/knowledge to layman’s terms
- Power BI experience
- Ability to manage a small project through multiple groups/people
- Certification or experience with Root Cause Analysis
- Certification or experience with Problem/Incident Management
This role can be W2 or 1099/C2C and open for anyone with valid work authorization in US. H1B transfer candidates are more than welcome to apply for this role.
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