Salary Resume Critique Job Openings

Client Care Specialist

Swisher Insurance
Louisville, KY Full Time
POSTED ON 5/16/2024

We are a small broker, looking to grow our team! We are currently seeking an enthusiastic individual to fill the role of our Client Care Specialist. This individual will have a positive, client-first attitude, while providing exceptional customer service.

Tasks/ Responsibilities:

  • Answer incoming calls and emails, as well as place outgoing communications.
  • Adequately relay information between clients, coworkers, and carriers with the ability to respond in a timely manner.
  • Understand insurance trends and rules to accurately resolve billing issues, update insurance policies, and make policy recommendations.
  • Record all customer communications as well as provide follow up to confirm all outstanding tasks are resolved.
  • Willingness/Drive to expand your insurance knowledge and work hard daily.

Qualifications:

  • Previous customer service experience
  • Excellent interpersonal and communication skills
  • Positive attitude
  • Willing to obtain Property and Casualty Insurance license

No experience in insurance required.

Hiring Manager: Meg Boston

Job Type: Full-time

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person

Work Location: In person

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