What are the responsibilities and job description for the Client service representative position at Symbria?
Responsibilities
In addition to these responsibilities, you will also :
- Facilitate Communication : Act as the primary point of contact between clients and our pharmacy staff, ensuring that information flows smoothly and efficiently.
- Ensure Seamless Operations : Assist in coordinating orders, deliveries, and any necessary adjustments to ensure a seamless and efficient service experience for our clients.
- Collaborate with Pharmacy Teams : Work closely with pharmacy staff to ensure accurate and timely fulfillment of prescriptions and other pharmaceutical needs.
- Enhance Customer Experience : Continuously seek ways to improve our service and streamline client interactions to enhance overall satisfaction.
WORK SCHEDULE
This position requires flexibility to travel to different client locations to support the company business needs.
Qualifications
- High School diploma or general education degree (GED).
- Knowledge of business English, spelling and commercial arithmetic with ability to write in a clear and legible manner.
- Knowledge of, or willingness to fully develop understanding of all applicable state and federal regulations pertaining to, independent living, personal care, and skilled nursing in the states serviced by Symbria Rx Services.
- Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
- Excellent professional phone and customer service skills.
- Ability to interpret and follow oral and written instructions.
- General computer knowledge including Windows applications.
- Ability to work in a flexible schedule as operational needs dictate, including nights, weekends, and holidays.
QUALIFICATIONS PREFERRED
Pharmacy experience; minimum one year.
Why work for us?
At Symbria our employees act like owners because we are owners! As one of the few 100% employee-owned healthcare providers, our focus remains on delivering best-in-class services within our Pharmacy, Rehabilitation and Well-Being operations, which allows our clients to improve the lives and well-being of their patients and residents.
Our teams utilize insights and analytics to drive better health outcomes for our partnered post-acute and senior living communities while providing them with flexible service options.
- Integrity Honest, Fairness and ethics
- Compassion Commitment to serving seniors
- Stewardship Maximizing mission and margin
- Innovation Striving to enhance our value to your organization
- Teamwork Working together unselfishly toward goals
As an employee-owner, Symbria’s success becomes your success. In addition, we provide :
- Competitive pay, aligned with market guidelines
- Full Benefits Package, including very generous paid time off plans
- Professional liability coverage
- 100% employer-funded ESOP retirement plan
- 401(k) and Roth(k) plans
- Continuing education
- Credit union membership
Last updated : 2024-02-23
