Operations Program Manager

Title: Program Manager, Marketing Garage

Rate: Hourly benefits (401k, Medical, Vision, Dental etc.)

Location: New York, NY - open to flexible remote (will be managing stakeholders in London)

Duration: 6-month W-2 Contract

Area Description

The Marketing Technology and Engineering team is part of the centralized Marketing Operations organization. Our mission is to provide tools, technical stewardship, and governance across the global Marketing organization – enabling marketers to drive world-class creative and campaigns that connect users with the magic of our products. We achieve this mission by working across product areas to address marketer pain-points, enable shared processes and technical infrastructure, and deliver secure, privacy-first marketing platforms in partnership with our cross-functional stakeholders and engineering partners.

Role Description (and additional job description)

You’re an influential team member, balancing strategic thinking with an ability and passion to drive the execution of ideas. Collaboration, organization, navigating ambiguity and a constant need to design processes and optimize them are key drivers to how you get things done. You’ll use your program management and operational skills and expertise to bring our extensive strategic plan to life.

Working closely with Marketing Technology Manager for the internal product, Marketing Garage, you will unlock new ways of working and enable us to expand our operational programs to deliver an exceptional marketer experience for our end-users. You'll partner with stakeholders to drive the selection and implementation of new Marketing technology programs and platforms, while designing processes for Marketers to adopt these new capabilities once they launch.

You will build bridges and connection points across teams including Marketing, Engineering, Finance, Legal and other partners. You thrive in fast-paced team environments and are comfortable pivoting between multiple projects. Problem-solving comes naturally and your ability to build consensus is a key strength to your success.

Responsibilities

• Partner with Operational / Business stakeholders, Product, and MarTech Manager to define and drive Marketing Garage’s programs.
• Create strategic project plans, build alignment and manage the driving of the project implementation: from Discovery to Definition, Development, and Deployment (Rollout), being a steward of the project by removing roadblocks, identifying risks and proposing mitigation plans.
• Collaborate with MarTech Manager and Operational / Business Stakeholders by gathering requirements, defining priorities, and driving alignment with the Product team on quarterly module enhancements.
• Actively communicate timing with stakeholders for committed deliverables, while identifying and managing issues, scope changes, and impacts to program timelines.
• Maintain and report on status of projects, including proposals, priorities, roadmaps, resource requirements, and issues.

Minimum Qualifications (MQs)

• 5 years of program management experience in a marketing, consulting, agency or creative environment.
• Traditionally trained program manager or equivalent experience, including prioritization, stakeholder management, scoping, project planning and implementation, and risk management.
• Demonstrated success executing on technical and cross-functional initiatives, including experience driving the development or implementation of digital products, platforms or programs.

Preferred Qualifications (PQs)

• Experience managing MarTech programs within a marketing organization (CRM, data, events, campaign management and measurement, marketing operations, or similar).
• Ability to effectively operate in a fast-paced, ambiguous and evolving team environment.
• Demonstrate a high EQ to establish working relationships with multiple stakeholders, including influencing without authority.
• Ability to deal with ambiguity and solve complex problems that scale across distributed teams in a large organization.
• Record of successfully managing multiple stakeholders across large projects, with the ability to communicate cross-functionally with all levels of the organization.
• Familiarity with Agile, Scrum, Kanban and other project management frameworks.