What are the responsibilities and job description for the Training Manager position at Synergy Billing?
Synergy Billing is searching for a Training Manager to join our world-class billing team. We offer competitive pay and benefits, paid time off, holiday pay including your birthday as a holiday, 401k, and a dynamic culture and work environment.
The role of the Training Manager is to partner with leadership and subject matter experts to develop a training curriculum that enhances team member onboarding, performance on the job and ongoing professional development. This role is responsible for instructing training and facilitating hands-on or digital learning. The Training Manager will consult with subject experts to design courses and enhance the curriculum by implementing technology and other learning tools in support of onsite and remote team member learning and development. The Training Manager will develop interactive tools to aid learning initiatives, including researching new technologies and review current courses to determine the best ways to optimize the learning process and measuring the effectiveness of the curriculum.
Summary of Duties:
1. Partner with leadership and subject matter experts to identify, define and document target audience’s training needs and learning objectives.
2. Conduct research and collaborate with subject experts to create engaging instructional material: courses, curriculum, student guides, learning activities and training manuals which enhance retention, transfer and job performance.
3. Utilize tested instructional design theories, practice and methods in the design of content to optimize learning.
4. Determine criteria to be used to evaluate learner’s performance and develop assessment instruments
5. Generate the layout of the learning supports.
6. Redesign content to ensure it matches the learner’s needs.
7. Create visual, audio and interactive learning tools.
8. Analyze, assess, and recommend relevant techniques and methods to enhance the creation and delivery of innovative educational tools and technology.
9. Ensure online learning resources are usable, up to date, and accessible.
10. Utilize learning management system in support of curriculum development and delivery.
11. Instruct or facilitate training and continued learning.
12. Facilitate orientation with new hires.
13. Liaison between Synergy and Synergy Academy initiatives.
14. Oversee the Synergy Help Desk and educate team members on billing practices and guidelines.
Education/Skills/Experience:
- AAPC certified, preferred.
- Excellent leadership and motivation skills.
- Experience in instructing and training.
- Advanced database and computer skills.
- Good collaboration and teamwork skills.
- Experience in curriculum and course development.
- Experience in a learning management system.
- Knowledge of medical billing, coding and practice management applications is advantageous.
Working Conditions:
Requires sitting and standing associated with a normal office/classroom environment. Manual dexterity needed for using a calculator and computer keyboard, Occasional classroom environment and over-time may be required and/or hours may be shortened as business needs dictate.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs evolve.
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