Payment specialist

Job Description

Job Summary

Prepares and processes all incoming and outgoing domestic and international wires in various currencies including wire exceptions.

Grants temporary wire limit increases or decreases for various bank division wire users. Ensures data integrity and accuracy.

Complies with the requirements of Dodd Frank Wall Street Reform and Consumer Protection Act, Section 1073, Reg E, and NACHA.

Continuously looks for opportunities for the improvement and simplification of processes to enhance response time and to identify opportunities for increased efficiency.

Performs all required processes and procedures for domestic and international wires including reviewing all customer initiated wire forms and funds transfer agreements.

Keys wire data into applicable wire system. Serves as point of contact for separation of duties for phone call-backs to customers on all centralized outgoing customer wire requests

Processes all outgoing customer initiated wire requests. Reviews all wire forms received from customer, including verification of signers on wires forms, verification of funds transfer agreement and limits for each signer as applicable.

Works with customers and / or team members to gather additional documentation or to clarify information required to process the outgoing wire request.

Completes data entry of wire instructions into wire system. Performs dual verification of wire data entry prior to releasing wire.

Processes wire exceptions from wire queues. Enters data on productivity log daily.

Ensures daily funds settlement file of all domestic wires is received and processed with core processor. Reconciles daily domestic and international wires each day back to core processor and Federal Reserve Bank.

Updates and maintains daily wire volume and end-of-day balancing reports.

Processes and maintains bank division funds transfer agreements. Receives and verifies signers and limits on funds transfer agreements between the Wire Department and Synovus divisions.

Updates domestic wire authorized signers against leave of absence and termination reports. Scans all funds transfer agreements into KoFax to provide access to domestic wire team.

• Researches and resolves simple issues that arise regarding wire transfers. Coordinates resolution between bank branches, Information Security, customer, and Federal Reserve Bank, as applicable.
• Identifies and reports suspicious or fraudulent wire activity to management. Continuously looks for opportunities for the improvement and simplification of processes to enhance response time and to identify opportunities for increased efficiency.
• Assists with training new hires on wire system. Participates in wire system testing with the Information Technology division and the Federal Reserve.
• Assists with continuous improvement initiatives to improve existing business processes. Continuously looks for opportunities for the improvement and simplification of processes to enhance response time and to identify opportunities for increased efficiency.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role.

Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.

Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer supporting diversity in the workplace

Shift First Alternate Location Minimum Requirements

Minimum Education :

High school diploma or equivalent

Minimum Experience :

One year of job specific experience

Required Knowledge, Skills, & Abilities :

• Accuracy and attention to detail
• Strong communication and customer service skills
• Ability to work under pressure with tight deadlines
• Ability to organize and prioritize in order to meet scheduled deadlines
• Proficiency utilizing word processing and spreadsheet software programs

Additional Information

Preferred Knowledge, Skills, & Abilities :

• Associate's degree

Last updated : 2024-05-17