What are the responsibilities and job description for the Commercial Support Manager position at Synovus?
Job Summary:
This position is responsible for leading the Commercial Support team in providing administrative and operational support to the commercial area of the bank. Through collaboration with Commercial Bankers and/or the Commercial Banking Lead, this position facilitates the distribution of routine work, determines procedures on assignments for team members, and personally works on the most complex projects and issues including special projects for upper management.
Job Duties and Responsibilities:
- Manages the day-to-day activities of the Commercial Support department. Provides leadership, direction and growth opportunities to members of the department, performing those responsibilities in accordance with company policies and applicable laws. Responsible for interviewing, hiring, appraising performance, disciplining team members, addressing complaints and resolving problems. Works with the Human Resources department to resolve more complex team member-related issues.
- Facilitates the appropriate delegation of work, and maintains appropriate auditing to ensure high quality work is being performed. Department functions include but are not limited to obtaining financial data, drafting documentation and agreements, clearing exceptions, collateral documentation, processing customer transactions, resolving account issues, and providing various administrative support.
- Uses professional knowledge to develop advanced approaches or to resolve critical problems; manages large-scale, high-impact projects on a regular basis.
- Utilizes advanced knowledge of banking products and services to identify and refer cross-sell opportunities.
- Provides face-to-face service to commercial banking customers.
- Regularly interacts with senior management and customers. Interactions may require negotiation of extremely difficult matters to influence actions, purchases, or acceptance of alternative solutions.
- Responsible for training team members and ensuring work produced is in compliance with all applicable laws and regulatory requirements.
- Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
- Performs other related duties as required.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Synovus is an Equal Opportunity Employer supporting diversity in the workplace.
Minimum Education:
- High school diploma or equivalent
Minimum Experience:
- 7 years of job specific experience
Required Knowledge, Skills, & Abilities:
- Demonstrated ability to successfully manage and lead a team
- Excellent written and oral communication skills, organizational skills, and detail-orientation
- Familiarity with legislation and regulatory environment of the banking industry
- Advanced knowledge of word processing and spreadsheet applications
Preferred Knowledge, Skills, & Abilities:
- Bachelor's Degree preferred
