Sales Manager

• Must be able to facilitate functions as described in all levels of sales and coordination job descriptions
• Provide leadership, development, and coaching of team members. Actively engaging and supporting the development of the team to ensure better performance and succession planning.
• Working with HR/Recruitment drive the recruitment & selection of sales and coordination team members.
• Contribute to the design and implementation of programs and projects which impact the department
• Ensure fiscal responsibility to the company by managing optimal gross margin, minimizing unnecessary returns and good coordination processes to reduce preventable costs
• Ensure team members are knowledgeable with mfg programs, rebates, specials, etc, in order to provide competitiveness in the market place
• Motivate team members to achieve a consistent level of performance with sales goals and other Metrics for the department
• Experience in understanding and handling difficult/escalated clientele situations
• Assist team members with priority issues
• Monitor, track, and report on the productivity, performance, and quality of the sales and coordination individuals
• Identify staff strengths and weaknesses for training and development purposes. Hold staff accountable for any deficiencies in a consistently timely manner
• Ensure high level of customer service in order to exceed customer expectations and creating relationships that encourage customers to return
• Facilitate ongoing product training opportunities for team members
• Develop and provide timely analytical reports to identify sales trends makes timely process improvement recommendations to Call Center Administration
• Ensures all team members are current on all procedures, policies, and guidelines through training and communication
• Develop and recommend operating policy and procedural improvements
• Other duties as assigned

• Minimum 5 to 7 years experience in sales, or related transferable skills
• Leadership experience
• Customer-centric and Internet savvy
• Strong MS Office skills
• Experience in understanding and handling difficult/escalated clientele situations

• Associates or Bachelor’s degree
• Restaurant supply/commercial food service experience
• Bilingual Spanish

• A manager should be able to work under minimal supervision and have experience managing projects
• Emulates professionalism for others to model
• Superior time-management skills
• Ability to multi-task and stay focused on critical objectives
• A positive, can-do attitude is a must
• Able to work in a fast-paced, closely integrated team in which customer delight, communication, teamwork, and flexibility are essential
• Ability to write short correspondence
• Ability to accurately spell
• Ability to speak and write English in a clear, understandable manner
• Ability to accurately follow detailed procedures and processes
• Ability to work with a diverse group of people
• Ability to work comfortably under pressure
• Ability to work independently and with a group on various on-going projects simultaneously
• Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions.)
• Ability to concentrate for extended periods of time
• Excellent oral and written communication skills
• Ability to plan and organize time and projects efficiently
• Excellent critical thinking and problem-solving skills
• Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other workgroups
• Ability to act in an ethical, honest and professional manner at all times
• Desire to work independently as well as in a team environment
• Maintain discretion with all company information regarding customers, pricing, products, and procedures

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Must be able to sit for prolonged periods of time
• Must be able to bend, reach and stoop occasionally to reach file cabinets, boxes, etc
• Must be able to look at a computer screen for prolonged periods of time and type
• Requires the ability to read written instructions, reports and other documentation
• The employee must occasionally lift, carry and/or move up to 30 pounds
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• The employee frequently is required to talk or hear
• The noise level in the work environment is usually light to moderate

Salary : $98,600 - $125,000