What are the responsibilities and job description for the Helpdesk Technician position at System One?
Job Description
System One has an immediate need for a contract Help Desk Technician in Lynchburg, VA.
Major Duties:
Education & Experiences:
Skills and Knowledge:
Major Duties:
- Provides Help Desk support to customers for all areas related to Information Systems.
- Enter and monitor all Help Desk calls in database, determine and assign category and priority levels, escalate problems and generate/distribute reports.
- Troubleshoot users' routine problems in order to identify solutions and/or type of support needed.
- Monitors call status through to resolution and follow-up with end user to ensure satisfactory resolution.
- To play an active role in creating a safe and healthy workplace and comply with all applicable safety and health rules.
Education & Experiences:
- HS Diploma or Associate Degree with 1-2 years of related experience
Skills and Knowledge:
- General working knowledge of corporate used computer systems, enterprise software/applications, and networks.
- Ability to use Help Desk software.
- Working knowledge of current corporate PC-based desktop environments.
- Ability to gain knowledge of total IS responsibilities and contacts.
- Be familiar with the company's safety and health policy and program.
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