What are the responsibilities and job description for the Automotive Service Advisor position at T and L Auto Sales LLC?
Description
Position: Service Advisor
Location: Larry's Garage Sioux Falls, sd
Schedule: Full Time, Mon-Fri, 8:00am-5:00pm.
Pay: Depending on Experience
Benefits: Health insurance, paid holidays, paid time off.
QUALIFICATIONS:
Excellent customer service skills, with previous experience
Strong verbal and written communication skills
Demonstrates high attention to detail and organization
Ability to multi-task in a fast paced envionment
Duties
- Greets customers in a timely, friendly manner, completes full-circle-walk-around vehicle inspection and obtains vehicle information.
- Writes up customer's vehicle problems accurately and clearly on repair order.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications and technicians' findings.
- Provides an estimate for service work
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes “promised time” – and checks with technician, if necessary.
- Obtains customer's signature on repair orders and provides customers with a copy.
- Establishes customer's method of payment and obtains credit approval, if necessary.
- Checks on progress of repair throughout the day, contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair orders as appropriate.
- Ensures that vehicles are parked in assigned areas and makes sure they are locked and all keys are marked and put away correctly.
- Explains completed work and all charges to customers.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in process.
- Maintains a professional appearance.
- Keeps work area and customer waiting area clean.
You can apply here online or call Brian 605-274-2878
#hc105558
