Implementation Specialist, Business Sales REQ233285

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T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!

Job Overview
Our Implementation Specialist ensures T-Mobile For Business (TFB) customers are onboarded seamlessly and efficiently. They utilize a proven structured implementation 'Plan, Deploy, Inspect and Transition' project plan to provide business customers a consistent, predictable and virtual no-stress switching experience. They deliver a best-in-class pre-sale and post-sale onboarding experience by owning and executing on end-to-end implementation plans for new and existing products, services and solutions. Implementation Specialists support multiple business sales teams, providing implementation support during customers' first 60 days of service.

Job Responsibilities:

• Collaborates with cross functional partners, business owners, and/or business points of contact to plan, customize and deploy products and services. Supports a high volume (~50) of projects concurrently.
• Works with customers to setup/train self-service portal and conduct first bill reviews.
• Works with Account Executives, Managers, and Sr. Managers to deliver updates, reporting, and feedback on active and presale projects. This includes preparing and presenting weekly to assigned Market (i.e., multiple Small and Medium Business - SMB, sales teams).
• Coordinates and resolves escalations: triaging provisioning issues, promotions missing, incorrect billing.

Education:

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)

Work Experience:

• 2-4 years Business experience including prior project management and/or customer account management in either customer service or sales. (Required)
• 2-4 years Telecom background. (Preferred)

Knowledge, Skills and Abilities:

• Building Relationships Ability to build strong cross-functional partnerships and leverage internal and external resources to move projects through completion. (Required)
• Communication Demonstrate communication and interpersonal skills. Ability to prepare and articulate T-Mobile's Implementation value proposition with customers on presale calls. (Required)
• Customer Relations Ability to support and manage customer relationships in a remote, virtual environment utilizing tools like email, Webex, Slack, phone, etc. (Required)
• Organization Ability to manage multiple implementations concurrently, in order to ensure completion of multiple virtual implementations that involve highly complex and/or critical customer issues in a time-sensitive, high-pressure environment. (Required)
• Telecommunications Demonstrated (SME) knowledge of solutions, technologies and operating systems (general wireless knowledge, iOS, Android, Fleet, OEM hardware, MDM solutions, etc.) in order to ensure effective set-up and/or transfer of key business apps. (Required)
• Project Management Ability to organize and lead all facets of a project/team (including building detailed end-to-end project plans). (Preferred)
• Project Coordination Managing multiple projects concurrently (40 ). (Preferred)
• T-Mobile Tools & System Knowledge Proficiency in T-Mobile systems, processes, policies, etc. (Preferred)

Licenses and Certifications:

• Project Management Professional (PMP) (Preferred)

* At least 18 years of age
* Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Never stop growing!
T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

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T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.