Product Manager, Internet

Be unstoppable with us!

T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Contributes to T-Mobile success by strategizing, defining, planning, delivering, and maintaining medium sized products and product enhancements that improve customer experience, deliver growth to the enterprise, drive efficiencies, increase revenue, reduce churn, and scale the business. Leads and collaborates effectively with cross-functional business and technology teams to advocate for internal and external customers, uncover opportunities, and implement new solutions. Ultimately accountable and responsible for specific area of ownership. Individuals with this title within the Broadband organization take on a variety of responsibilities ranging from: partnering with Commercial, Marketing, UX and other teams on customer research, soliciting and generating product requirements, creating the product roadmap, mapping out and communicating the customer experience, planning and driving delivery across all involved stakeholders from end-to-end, proactively identifying and mitigating risks, facilitating team meetings, monitoring and communicating delivery status, and more.

This is a hybrid position required to be working in-office at least 3 days a week.


Responsibilities

Product Vision, Strategy, and Analysis

• Owns product experience end-to-end for products or features with moderate level of complexity and scope. Includes creating, managing, maintaining, and communicating product vision and roadmap.
• Understands the current customer experience. Partners with Commercial, Marketing, Reporting & Data Analytics, UX, Frontline, and others to identify and analyze areas of opportunity and recommend solutions, especially in relation to the organization’s OKRs.
• Uses customer insights for product strategy, roadmap, and priorities. Dedicates time to building deeper insight with customers. Understands their needs and priorities. Actively looks for ways to meet customer needs.
• Partners with Marketing, Commercial, Finance, and Reporting & Data Analytics to conduct cost-benefit / ROI / NPV analysis and product analysis, to support prioritization of investment areas and overall decision making.
• Communicates, influences, and sells ideas and recommendations at VP level and below. This includes building and delivering product and experience flow presentations in prioritization, portfolio, and other forums.
• Directs and conducts ongoing and ad hoc analysis and reporting to track product health and success metrics.
• Maintains understanding of industry trends and incorporates into product innovation, analysis and recommendations.
• Contributes to an environment and culture where the team is immersed in a customer-first approach.
  
  
  

Project / Program Management

• Cultivates relationships across the enterprise and assembles key players on the planning and delivery team. Delegates responsibilities, directs, motivates, and manages the work, dependencies, and resources required to transform idea into reality.
• Guides team through appropriate enterprise processes. Able to navigate through a combination of waterfall and agile processes.
• Facilities creation of end-to-end delivery schedule, spanning technical and non-technical activities and teams.
• Monitors activity progress, analyzing actual vs planned progress. Produces reports and notifications required to communicate status, progress, issues, changes, etc to all levels of the organization as needed.
• Identifies risks and issues with requirements, schedule, and budget, and makes recommendations for handling partners.
• Hosts and follows up on team meetings to ensure feedback and activity progresses as required.
• Ensures all product and program documentation is completed, properly reviewed, and shared. Coordinates transfer of documentation and knowledge needed for operational maintenance.
• Ensures product partners follow enterprise processes to secure and track resources/funding.
  
  
  

Product Execution

• Translates product strategy by writing and maintaining detailed requirements for moderately complex products. Provides guidance as needed to scrum and other working teams who break the requirements down further into consumable increments.
• Owns and manages product backlog and priorities within assigned area. Scopes and prioritizes backlog based on organization OKRs and product and customer analysis.
• Collaborates with architecture and development teams to ensure technical debt and long-term technical investment is factored into roadmap.
• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
• Supports Frontline, PR, Marketing, and Commercial with necessary product knowledge and documentation.
• Provides product knowledge and clarification to architecture, development, and quality assurance teams as required during design, development, and test.
• Owns final decisions regarding scope and experience prioritization and trade-offs during design, development, test, and release.
• Understands and communicates challenges to stakeholders and makes educated trade-off decisions. Inspire changes required to resolve issues within sphere of influence. Raises issues beyond sphere of influence.
  
  
  

Relationships, Professional Development, Additional

• Collaborates and develops positive working relationships with many technical and non-technical teams, including Marketing, Commercial, Engineering, Quality Assurance, Go to Market, Legal, Frontline, and third parties/vendors.
• Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies; conducts on-site visits with Frontline; attends and contributes in customer feedback sessions/studies.
• Also responsible for other Duties/Projects as assigned by business management as needed.
  
  
  
  

Qualifications

• Bachelor's degree in Computer Science, Engineering, IT or equivalent experience. Advanced degree preferred.
• 4 years Product Management, or Project/Program Management experience delivering medium business/technology initiatives.
• Communicate with Leadership, while employing a high degree of collaboration and influence.
• Strong ability to identify/analyze/ synthesize product use data.
• Strong requirements elicitation, and the ability to write concisely and clearly for different audiences.
• Experience with successful collaboration and facilitation across diverse audiences.
• Strong attention to detail. Ability to consider, think, and communicate at all levels.
• Strategic and creative ideation and problem solving.
• Solid understanding of customer experience.
• Product Owner Certification (CSPO) or Agile Certified Practitioner (PMI-ACP) Preferred.
• At least 18 years of age.
• Legally authorized to work in the United States.
  
  
  

Washington State Pay Range: $130,200.00 - $176,100.00

Colorado Pay Range : $121,300.00 - $164,100.00

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. 

Never stop growing!

T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.