What are the responsibilities and job description for the Helpdesk Engineer position at T2 Tech?
T2 Tech, a leading technology consulting and advisory practice serving many of the nation’s leading hospitals and health systems is seeking a Helpdesk Engineer to join their team. As a Helpdesk Engineer, you will work as part of a team that delivers transformational solutions to complex technology challenges. Your primary role will be to provide technical support and assistance to clients and end-users. You will also play a key role in ensuring that clients' IT strategies align with their business strategies.
Responsibilities
Provide technical support and assistance to clients and end-users
Resolve technical issues in a timely and efficient manner
Install, configure, and maintain hardware and software
Set up and configure user accounts, permissions, and passwords
Monitor and maintain computer systems and networks
Test and evaluate new technology solutions
Write and maintain technical documentation
Respond to requests for technical assistance in person, via phone, electronically
Research questions using available information resource
Track and route problems and requests and document resolutions
Identify and escalate situations requiring urgent attention
Redirect problems to appropriate resource
Administer help desk software
Log all help desk interactions
Follow standard help desk procedures
Advise user on appropriate action
Requirements
Bachelor's degree in Information Technology or related field
Relevant Comptia and Network certifications
2 years of experience in a helpdesk support role
Strong knowledge of Windows operating systems, Microsoft Office, and Active Directory
Experience with ticketing systems
Excellent problem-solving and communication skills
Ability to work independently and as part of a team
Familiarity with networking concepts and technologies
Must be able to travel to clients around Los Angeles
Benefits
Medical, dental and vision coverage as well as supplemental insurance coverage and 401-K contribution.
Salary dependent on certifications and experience between $50,000 to $80,000.
Responsibilities
Provide technical support and assistance to clients and end-users
Resolve technical issues in a timely and efficient manner
Install, configure, and maintain hardware and software
Set up and configure user accounts, permissions, and passwords
Monitor and maintain computer systems and networks
Test and evaluate new technology solutions
Write and maintain technical documentation
Respond to requests for technical assistance in person, via phone, electronically
Research questions using available information resource
Track and route problems and requests and document resolutions
Identify and escalate situations requiring urgent attention
Redirect problems to appropriate resource
Administer help desk software
Log all help desk interactions
Follow standard help desk procedures
Advise user on appropriate action
Requirements
Bachelor's degree in Information Technology or related field
Relevant Comptia and Network certifications
2 years of experience in a helpdesk support role
Strong knowledge of Windows operating systems, Microsoft Office, and Active Directory
Experience with ticketing systems
Excellent problem-solving and communication skills
Ability to work independently and as part of a team
Familiarity with networking concepts and technologies
Must be able to travel to clients around Los Angeles
Benefits
Medical, dental and vision coverage as well as supplemental insurance coverage and 401-K contribution.
Salary dependent on certifications and experience between $50,000 to $80,000.
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