Cashier

Job Description

Title: Store - Customer Service Representative (CSR)

Job Code: 00022, 00021, 00023

Supervisor: Store General Manager

Department: Location: As Assigned

Purpose: Provide Our Promise: Fast, Friendly service and Clean facilities, that consistently provides superior customer satisfaction and serves the long-term interests of the Company through established principles, proper procedures, sound business judgment and meeting or exceeding standards.

Uniform & Appearance: Customer Service Representative — Leads should adhere to the following personal appearance and uniform standards:

♦ Employees should be clean at all times.♦ Hair must always be neatly groomed, clean and regularly washed. Hair must not be dyed unnatural colors. Hair styles that regularly get into the eyes should be avoided. Men may wear beards and mustaches if they are clean and well groomed.♦ Be discreet and understated in the application of perfumes and makeup.♦ Fingernails must be neatly trimmed and clean.♦ Uniform should be clean, complete and without wrinkles, tears or cuts.

• Aprons - To be worn by All hourly employees
• Shirt - Undershirts must be a solid color and collared if wearing an apron. Undershirts must be in good taste and any offensive printing or other visible decorations that could be seen through the

Smock or apron must not be worn.

• Pants - Jeans or Dockers style pants. Must be one solid color. Pants must not be faded, torn, tattered, contain writing, or excessively worn.
• Tennis shoes, work shoes, or work boots. All footwear must be clean and in good condition (No holes, rips, or tape) and must be closed toe, There should not be any hard sole shoes like dress shoes or cowboy boots.
• Only hats with the respective company logo will be allowed. Caps and hats must be worn straight with the logo facing forward. No pins or name tags may be worn on the caps.
• Company Brand Name Tag.
• Jewelry should not be gaudy or large. Earrings are permitted, but must not be larger than the ear lobe. Sunglasses should never be worn at work.

The Employee Appearance and Uniform Guidelines policy provides more detailed guidelines that must be adhered to.

Store Customer Service Representative Job Description (REV: 12.30.2019)

Primary Duties: Employees achieve success in the position by effectively accomplishing the following responsibilities:

• Knows and follows safety guidelines and is alert to and reports potentially unsafe situations caused by employees and customers.
• Wears and uses protective equipment properly.
• Continually monitors personal and other employees' behavior for unsafe practices and takes corrective action when necessary.
• Displays a high degree of enthusiasm for TA, Petro and our customers.
• Trains in own position. Cross trains in other positions.
• Assists managers in training other employees.
• Willingly helps other employees when needed.
• Upholds company standards.
• Notifies manager of positive and negative feedback from customers.
• Suggests and supports innovative ideas.
• Notifies the manager of changes to key competitors' fuel and non-fuel prices.
• Notifies the manager of hindrances to increased sales.
• Implements the Full, Clean and Straight (FCS) policy.
• Assists in taking inventory. Assists in counting, ordering, receiving and storing merchandise.
• Follows all security guidelines and procedures. Is alert to possible shoplifters, walkouts and drive-offs.
• Uses Retail Selling Skills and suggestive selling effectively.
• Knows and completely understands the day-to-day operation of all computer systems in his/her profit center and operates POS systems properly and efficiently.
• Receives and maintains proper cash accountability in cash register for shift. Is able to checkout the register and prepare the shift report properly.
• Ensures QSC standards are met on the job. Shares responsibility for meeting all standards during the shift.
• Cares about product quality and is alert to expiring product, product freshness, etc.
• Follows the proper customer service sequence as outlined in the DayMaker program. Knows the importance of complete customer satisfaction and acts accordingly.
• Is knowledgeable about all other areas of the travel center and can guide customers to desired services.
• Keeps register, counter, floors, shelves and fixtures clean and neat. Maintains TA's “Strikingly
• Clean” image.

Personal Development

• Works in conjunction with General/Assistant Manager to identify personal development targets. Takes steps to achieve personal development targets.

Store Customer Service Representative Job Description (REV: 12.30.2019)

Performance Measurement: Progress will be measured through regular performance evaluations. The evaluation process includes being evaluated against TA/Petro shared objectives and other objectives agreed upon with your supervisor. Following is an overview of the TA/Petro shared objectives. Achieving success in each of the areas requires not only reaching the target, but effectively balancing all the requirements detailed in the OperationManuals.

Attendance: Measures the employee’s punctuality and reliability

Employee Safety: Measures the employee's adherence to safety regulations as well as his/her conscientiousness at identifying safety concerns and taking corrective action.

Personal Appearance: Measures the employees’ adherence to uniform, eating and smoking policy.

Merchandising Quality of Effort: Measures how enthusiastically the employee participates in building the business. This includes use of selling skills, support of promotions, and maintenance of merchandise displays.

Shortage Control: Measures how effectively the Customer Service Representative limits cash shortage and merchandise shrinkage.

Customer Safety: Measures the emphasis on customer safety and the customer safety record.

Service/Quality: Measures how fast, friendly, and accurately service is provided to each customer.

Customer Satisfaction: Measures how fast, friendly and accurately service is provided to each customer

Personal Relations: Measure the employee’s ability to get along with co-workers and customers

Job Knowledge: Measures how well the employee handles assignments with minimal direction. Required training courses completed in a timely manner.

Personal Development: Measure the progress toward achieving personal development targets identified to improve the employee’s skills.

Education and Experience Requirements:

• Minimum of high school diploma or equivalent.
• Able to relate well with people.
• Must possess a very satisfactory work record and proven to be dependable and an enthusiastic team worker.

Physical Requirements: Must be able to: * Lift and carry cases of merchandise such as motor oil, soft drinks, ice bags, groceries, etc. (up to an approximate weight of 50 pounds with or without an accommodation occasionally).

• Frequently bend, stoop and reach in order to stock merchandise, service customers, reach safe drops, under and over counter supplies and goods, etc. Must be able to use arms above head/shoulder level.
• Climb a ladder or “step-up” to reach supplies stored in overhead areas.
• Stand/walk for shifts up to eight hours (short breaks are provided throughout the shift).
• Operate computer efficiently. Requires good vision, hand coordination, fine motor skills and manual dexterity.
• Perform maintenance duties; cleaning windows, mopping floors, painting, cleaning restroom facilities,etc.

Requires strength in upper extremities and torso to perform these physical tasks.

• Aid and assist customers at finding and reaching desired products, when necessary—including providing special assistance to handicapped customers.
• Reach out and bend to operate all safety equipment, i.e., emergency cut-off switch, fire extinguisher, etc.
• Operate all travel center equipment including cash registers, adding machine, telephone, credit card
• machine, dish washer, slicer, etc.
• Read and write.
• Communicate effectively with customers and employees.
• Work alone and physically capable of summoning personal assistance during all medical emergencies.

Store Customer Service Representative Job Description (REV: 12.30.2019)

Disclaimer This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.

Store Customer Service Representative Job Description (REV: 12.30.2019)

Job Types: Full-time, Part-time

Pay: Up to $14.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Evening shift
• Overnight shift

Weekly day range:

• Weekends as needed

Work Location: In person

Salary : $14