Community Manager

TableRock Residential

Community Manager

The Flats on Foothils

Spokane, Washington

The TableRock Residential Experience

In real estate, like many industries, local market experience matters. Since 2004, the combined background of TableRock Residential's executive team includes direct oversight of over 5,500 units in Ada County. Leveraging our deep understanding of the area and an extensive local network of brokers, on-site employees, and vendors, TableRock provides the highest level of service to clients, residents, and associates.  TableRock Residential has emerged as the leader in the management of multifamily housing in Idaho. Although a relatively new organization, the underpinning for its explosive growth is based on decades of experience and relationship building by its founders.

Our Team is our Greatest Asset

We are looking for a multifamily Community Manager superstar to join our team.  This exciting and challenging opportunity is for a detail oriented individual with proven leadership skills, a high level of energy and excitement, a successful sales background, a history of working well both independently and as a team, and superior professional references from employers within the industry. 

We Don’t Just Say We Value Our Team, We Prove It!

• Competitive pay with plenty of room to grow with us
• Great opportunities for advancement
• Excellent benefits, including comprehensive health care, 401(k) with company match 
• Paid vacation sick and holidays
• Upscale and Professional work environment
• Culture that respects work-life balance
• Fun group of people in a real team atmosphere

Attributes of a Strong Candidate:

• Bachelor’s degree preferred
• Minimum of 2 years conventional/market rate property management on site experience, preferably starting as a leasing or marketing specialist with promotions to assistant manager and/or community manager
• Management experience must include the management of a team of employees consisting of leasing and marketing specialists and maintenance personnel
• A professional designation of Certified Property Manager (CPM), Registered Apartment Manager (RAM), Accredited Residential Manager (ARM) or similar industry designation is desirable
• Strong written and oral communication skills
• Experience with property management software preferred (ResMan, Yardi, AMSI, RealPage)
• Computer proficiency, including Excel, Microsoft Word, PowerPoint, Internet and e-mail.

Do you think you have what it takes to join the TableRock Residential Team?  If so, we look forward to receiving your resume!

Primary Responsibilities:

• Work with management to recruit and retain a team of service-oriented, business-minded property management professionals consistent with standards of being the best in the industry;
• A dynamic leader with strong supervisory skills/personnel management
• Effective communicator, trainer and motivator
• Self-motivated and independent thinker while maintaining strong and loyal team relationships
• Strong business, marketing, and property management sense
• Ability to process problems and recommend sound solutions to such problems
• Calm and intelligent crisis manager with developed conflict management skills
• Financial acumen; must have some experience in budget preparation and understanding of financial statements (Profit and Loss, Budget Comparison, Cash Flow)
• Ability to follow and enforce policies and procedures
• Energetic and fun to work with
• Flexibility is essential
• Pre-employment Drug Test and Background Check is required.

Operating Standards:

• Ensure community is monitored daily to maintain a superior curb appeal
• Ensure that all show units are inspected daily 
• Enforce resident screening guidelines and ensure compliance with such from all applicants 
• Manage social networking websites 
• Identify appropriate advertising resources and recommend such sources to marketing director
• Create and implement a marketing plan, review the plan for relevance regularly, change plan as soon as it becomes necessary
• Manage and update routinely a preferred associate program
• Complete monthly marketing survey
• Consistently deliver timely and accurate various weekly, monthly, quarterly and annual reporting
• Ensure compliance with all fair housing laws when conducting leasing transactions
• Review and approve all applicant files prior to move in for compliance with policies
• Enact and enforce lease renewal policy
• Create effective resident retention programs designed to reduce resident turnover
• Establish community outreach program 
• Provide for resident services including the follow up on 100% of resident maintenance service requests, responding to resident complaints, concerns, etc., planning of resident activities, and providing for exceptional resident communication 
• Supervise apartment turnover process (including move-in/out inspections, processing applications, and monitoring unit “make-ready” requirements). Minimize unit “down-time” and vacancy loss due to turnover
• Present a professional and clean appearance in the office at all times

Financial Performance:

• Charge and collect rents and other fees in accordance with lease agreements
• Follow procedures outlined in lease agreement for late rent collections and work with landlord and tenant attorney to process evictions timely
• Maximize rental revenue by maintaining high occupancy and reduction of vacancy loss, bad debt loss, and concessions
• Improve Net Operating Income (NOI) through revenue maximization and expense controls while maintaining the physical asset
• Recommend changes to rents and fees in accordance with market changes
• Review and analyze monthly financial statements
• Purchase in accordance with budgetary guidelines with approval for exceptions made by supervisor
• Assist in the preparation and development of annual property management operating budget
• Review and approve all property purchases recommended by associate members
• Supervise, monitor, and process accounts payable including posting, coding, and approving all site invoices
• Examine all contracts for goods and services. Authorize contracts in accordance with Company policies and procedures and in accordance with budgetary guidelines
• Review capital expenditure needs and bring to the attention of supervisor for additional direction