IT Help Desk Technician

Taconic, a global leader in the manufacturing of PTFE coated fiberglass fabric, belts and tapes has an opportunity available for a Help Desk Specialist

Position Summary

Responsible for installing and maintaining computers, printers and phones. Provide technical assistance to computer systems users.

Primary Duties

• Answer users’ inquiries regarding computer software and hardware operations to resolve problems.
• Set up computers and phones for employee use, ensuring proper installation operating systems, network and appropriate software.
• Install and perform minor repairs to computer, printers and peripheral equipment, following design or installation specifications.
• Performs installations and/or move office computer and telephone equipment.
• Troubleshoot computer failures and bring systems back on line as soon as possible to avoid interruptions.
• Work with external vendors to service major hardware or software problems.
• Maintain a record of solutions to refer to when repeated technical issues arise.
• Maintain licenses for software used throughout facility.
• Assist in implementing practices that will more effectively utilize IT resources.
• Configure and deploy mobile phones to employees.
• Maintain IT equipment database to track where equipment has been assigned, age of equipment, how it is configured, and maintenance work done on it.

Occasional Duties

• Perform routine IT administrative tasks – monitor system event and error logs, backup logs, minor software updates and patches and resource availability
• Other duties as assigned.

Required Knowledge, Skills, Abilities, and Attributes

Associate’s degree in Information Technology or equivalent experience. Two years previous experience to include computer service/repair. Two years’ experience providing administrative support, maintaining and troubleshooting Desktops and printers in Microsoft Active Directory environment. Understanding of IP phone configurations and telephone block wiring desirable. Good organizational and relationship building skills along with attention to detail. Must be able to work in a fast-paced environment with ability to prioritize based on changing work conditions. Must have excellent communication (written and verbal) skills.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting of computer equipment up to 50 lbs.
• Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, reaching, stretching and handling of materials.
• Requires sufficient hand, arm and finger dexterity to operate computer keyboard or other office equipment.
• Requires speaking and hearing ability sufficient to communicate in person or over the phone.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Petersburg, NY 12138: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

Salary : $20 - $-1