Field Sales Support

Overview

The Field Sales Support position is responsible for supporting their assigned region with scheduling and completing all aspects necessary for order completion, which includes conducting patient demos and trainings within the patient’s home. 

Responsibilities

• Contact patients within expected timeframe to schedule the patient demo or training 
• Ensure appropriate preparation for all trainings and demos including finalizing and confirming appointment details with the patient, ensuring that you have all equipment, supplies, documentation, accessories necessary to effectively complete the training/demo  
• Educate the patient and/or caregiver in all aspects of device use, including donning and doffing of garments, use of controller, following prescribed protocol, initiating a therapy session and general product troubleshooting 
• Provide clear verbal instruction while demonstrating to patients and caregivers, gearing the demo to their specific situation to ensure training/demo approach meets the patient’s individual needs (utilize adaptive technique when needed) 
• Verify patient understanding of education by verbal acknowledgment and patient demonstration of all aspects learned 
• Review required paperwork with patients and answer any questions 
• Submit necessary paperwork to Tactile Medical for processing within established timeline 
• Must meet or exceed established performance criteria/quotas for your assigned territory 
• Identify and communicate problems, questions or additional patient support to appropriate department at Tactile Medical for follow up. Complete a Field Experience Report (FER) if needed to document patient complaints or incidents 
• Act as a team player supporting the territory and helping to meet and exceed monthly quotas plus support as needed for other FSS/APS when out of the office 
• Travel up to 70% within assigned territory 
• Other duties as assigned 

Qualifications

Education & Experience:

• Bachelor’s degree in a health or science major or health related certification (i.e. LPN, CNA, MA, CMT, COTA)
• or equivalent work experience
• 2-4 years of experience in either a patient facing or education/training role • Medical device or healthcare industry experience preferred
• Previous Regional Sales Support experience required in lieu of required experience or education or at the Company’s discretion

Knowledge & Skills:

• Ability to lift 20 pounds on a regular basis  
• Knowledgeable of third-party payer policies desired  
• Ability to teach effectively to people of diverse cultures, ages and abilities  
• Ability to listen and empathize with patients and caregivers  
• Strong and effective communication and interpersonal skills  
• High degree of confidence and professionalism  
• Excellent organization and time management skills - proactive and efficient in scheduling and managing multiple appointments  
• Able to apply new information received via online learning modules to enhance the demo/training experience  
• Technology savvy to efficiently complete paperwork, update records, retrieve reports and communicate progress  

Competencies

• Influencing 
• Empathy 
• Listening 
• Communication 
• Flexible 
• Priority Setting 
• Problem Solving 
• Organizational Skills 
• Time Management 
• Technology 
• Adaptability