Customer service representative

TAGHLEEF INDUSTRIES
Peach Bottom, PA Full Time
POSTED ON 7/12/2024 CLOSED ON 7/19/2024

What are the responsibilities and job description for the Customer service representative position at TAGHLEEF INDUSTRIES?

Headquartered in Dubai, (U.A.E.), Taghleef Industries ( Ti ) is one of the largest global manufacturers of BoPP (Biaxially Oriented Polypropylene) films, supplying a wide range of specialized and multi-purpose films for the food packaging, labels, industrial and graphic arts applications.

With nine manufacturing facilities on 5 continents and 5 prime R&D centers across the globe, the Company is a front-runner in the sustainable flexible packaging industry

Customer Service Representative

This position is an integral member of the Sales and Marketing Group. This position works closely with all Logistics, Sales, Finance, and Manufacturing.

The Customer Service Representative is responsible for ensuring a high level of customer service and satisfaction, striving for error free order administration and customer responsiveness.

In this position the incumbent strives to be a role model and leader that values the need to quickly resolve problems and make informed decisions.

This position has the responsibility to align with the customer service strategic plan and can take on special assignments as the needs arise.

This office position is located onsite in Newark, DE

Responsibilities :

  • Takes initiative, works to creatively exceed customer service standards in accordance with company strategies, values and polices.
  • Operates with a high degree of professionalism.
  • Maintains customer relationships with specific customers, prospects, and reps, as well as monitors the status of orders and follow-up as needed.
  • Ensures customer service performance goals are met.
  • Ensures an effective balance exists between available inventories, production schedules and customer demands.
  • Works in support of resolving customer service-related issues, with urgency.
  • Works in collaboration in the establishment of the customer service operating plans / budgets and manages them to ensure cost target and business objectives are met.
  • Manages the daily activities of customer service representatives.
  • Requests, receives, and reviews purchase orders from customers.
  • Coordinates with appropriate departments and personnel to meet customer requirements.
  • Communicates and interacts regularly with internal and external customers.
  • Monitors status of open orders confirms shipping dates and communicates problems and delays to customers and management when necessary.
  • Coordinate shipping arrangements with customer.
  • Coordinates partial orders as requested by customer.
  • Provide proforma invoices, corrections, credits, and debits as needed or as directed by Sales.
  • Processes and coordinates customer issues or complaints; returns and replacement orders for materials damaged in transit or rejected by customers to include communicating with customers and company personnel.
  • Responds to customer inquiries and complaints utilizing other company personnel as required.
  • Handles issues related to order entry, work order, invoicing, and shipping.
  • Maintain customer and department filing and archiving systems; keep records of customer transactions, inquiries, complaints.
  • Provide material information sheets upon request.
  • Handles all calls from customers, Sales, and internal contacts.
  • Enters various data into the SAP system to include revised customer data.
  • Provide customers with status of corrective actions, documents (packing list, bill of lading, COA, ASN, COO, USMCA, etc.)
  • Performs duties of other Customer Service Representatives as needed in their absence.
  • Manage time and tasks with little or no supervision.
  • Create and maintain e-mail distribution lists in SAP, account procedures, customer material master records.
  • Performs necessary inventory transfer, request pallet re-labeling or secures waiver from customer.
  • Engage in call report meetings via Teams with Sales and customer.
  • Assist Sales and customer regarding aging inventory management.
  • Maintain training modules and file management systems.
  • All other tasks that might be requested.

Requirements :

  • High School Diploma is required. (Associate degree is preferred.)
  • Knowledge of business and communication principles involved in customer relationship management.
  • A minimum of 3-5 years of relevant work experience in customer service function is required.
  • Strong customer management background is required.
  • Strong relationship building skills are essential.
  • Strong written and verbal communication skills are required.
  • Strong numerical and reasoning abilities.
  • Strong data reporting and computer skills.
  • Must be able to work independently.
  • Must understand customer service expectations.
  • Must be highly organized, action and detail oriented.
  • Must be proficient in MS Office, including Excel, Word, and PowerPoint. Power Bi and SharePoint experience a plus.
  • Experience with SAP systems and or other ERP / CRM tools experience preferred.

Taghleef is a Drug-Free Workplace. Must pass pre-employment drug screen and

background check.

Taghleef offers a solid track record of growth and expansion in the food packaging industry as

well as a competitive benefits package including paid time off, paid holidays, health / prescription,

dental and vision insurance, both short and long-term disability coverage, basic life insurance,

additional life insurance amounts available including spouse and dependent child coverage

through payroll deductions, flexible spending accounts, company funded heath savings accounts,

fitness reimbursement, tuition assistance and 401(k) with a company match.

Taghleef Industries, Inc., is an equal employment opportunity and affirmative action employer and

all qualified applicants will receive consideration for employment without regard to race, color,

religion, sex, national origin, age, protected veteran status, sexual orientation, gender identify,

status as a qualified individual with a disability or any other characteristic protected by law.

PI96f7c5a9ddfa-26289-34332402

Last updated : 2024-07-12

Customer Service Representative
CARROLL INDEPENDENT FUEL COMPANY -
Mount Joy, PA
Customer Service Representative
The Faulkner Automotive Group -
Lancaster, PA
AT&T Customer Service Representative
Hireverse -
Lancaster, PA

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Customer service representative?

Sign up to receive alerts about other jobs on the Customer service representative career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$41,424 - $52,960
Income Estimation: 
$47,688 - $60,298
Income Estimation: 
$41,424 - $52,960
Income Estimation: 
$47,688 - $60,298
Income Estimation: 
$52,181 - $65,485
Income Estimation: 
$58,497 - $76,616

Sign up to receive alerts about other jobs with skills like those required for the Customer service representative.

Click the checkbox next to the jobs that you are interested in.

  • Customer Complaint Resolution Skill

    • Income Estimation: $29,421 - $36,515
    • Income Estimation: $28,270 - $36,482
  • Customer Interaction Skill

    • Income Estimation: $35,323 - $45,671
    • Income Estimation: $36,307 - $44,725
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at TAGHLEEF INDUSTRIES

TAGHLEEF INDUSTRIES
Hired Organization Address Newark, DE Full Time
For more than 15 years, Taghleef Industries, Inc., (Ti) has built a reputation as one of the world’s largest and most re...
TAGHLEEF INDUSTRIES
Hired Organization Address Newark, DE Full Time
For more than 15 years, Taghleef Industries, Inc., (Ti) has built a reputation as one of the world’s largest and most re...
TAGHLEEF INDUSTRIES
Hired Organization Address Newark, DE Full Time
Job Description Research & Development Manager (Food Packaging) Responsible for leading the R&D organization in North Am...
TAGHLEEF INDUSTRIES
Hired Organization Address Newark, DE Full Time
Job Description Credit & Cash Analyst Taghleef is seeking a Credit & Cash Analyst to join its Corporate Finance team in ...

Not the job you're looking for? Here are some other Customer service representative jobs in the Peach Bottom, PA area that may be a better fit.

Dispatcher - Customer Service Representative

Service 360 Group, Lancaster, PA

Customer Service Representative

Stoic Management Group, Lancaster, PA