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Guest Services Associate

Tahoe Beach and Ski Club
South Lake Tahoe, CA Part Time | Full Time
POSTED ON 5/14/2024

IMMEDIATE OPENING for full time or part time Guest Services Associate to serve as our guests’ first point of contact and all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hospitality industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Must be flexible in schedule. Previous experience rewarded.

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Provide information about our resort, available rooms, rates and amenities
  • Respond to clients’ concerns in a timely and professional manner
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Skills

  • Work experience as a Hotel Front Desk Agent or similar role
  • Experience with hotel reservations software
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills

Job Types: Full-time, Part-time

Pay: From $18.50 per hour

Benefits:

  • Flexible schedule

Schedule:

  • Day shift
  • Evening shift

Work setting:

  • In-person

Work Location: In person

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