What are the responsibilities and job description for the Customer service position at Tailored Management?
Title : Customer Service Representative
Location : 4343 Easton Commons, Columbus, OH 43219
Set Up : Hybrid; *3 days office 2 days remote
Pay Rate : $19.17 per Hour
Contract Length : 6 months *Contract Extension or Conversion to FTE based on Performance, Attendance and Business Need*
Benefits : Paid Weekly, Health, Dental & Vision Benefits Available!
Target Start Date : *upon completion of new hire onboarding.
This is a great opportunity to join a leading financial and wealth management organization that offers room for growth and advancement!
Job Description
- This is a high-volume environment that will allow for growth opportunities while you're servicing members with their address changes, account understanding, password resets, etc.
Responsibilities
- Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts.
- Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
- Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial related inquiries.
- Successful applicants will be highly professional, career driven, and committed to World-Class Service.
- Ability to contribute in a fast paced, team-oriented environment.
- Aptitude to multi-task and adjust quickly to change in a busy financial service center
Skills Required
- Ability to contribute in a fast paced, team-oriented environment.
- Aptitude to multi-task and adjust quickly to change in a busy financial service center
Education and Other Requirements
- College degree preferred
- Possess general knowledge of financial markets.
- Previous contact center experience
Should you accept an offer for an opportunity, with this client, we do require a background check (7 years and active cases), fingerprinting, education verification, and verification of employment history for the last 7 years.
You may be required to provide documentation (copy of your diploma, W2's or Paystubs) to help us verify this information.
Last updated : 2024-10-03
Salary : $19
