What are the responsibilities and job description for the Quality Assurance Analyst position at TalentBridge?
Job Description:
In this contingent resource assignment, you may: Participate in low to moderately complex initiatives and identify opportunity for process improvements within Quality Assurance Review and analyze basic or tactical Quality Assurance assignments or challenges that require research, evaluation, and selection of alternatives, related to low-to-medium risk deliverables Present recommendations for resolving low to moderately complex situations and exercise some independent judgment while developing understanding of function, policies, procedures, and compliance requirements Provide information to Client personnel in Quality Assurance Required Qualifications: 2 years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education
Requirements:
In this contingent resource assignment, you may: Participate in low to moderately complex initiatives and identify opportunity for process improvements within Quality Assurance Review and analyze basic or tactical Quality Assurance assignments or challenges that require research, evaluation, and selection of alternatives, related to low-to-medium risk deliverables Present recommendations for resolving low to moderately complex situations and exercise some independent judgment while developing understanding of function, policies, procedures, and compliance requirements Provide information to Client personnel in Quality Assurance Required Qualifications: 2 years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education
Requirements:
- Call Center
- Quality Assurance
- Leadership (team lead, supervisor)
- Peer reviews, second-level reviews, etc.
- Call Monitoring/ call listening
- Coaching/training
