Desktop support specialist

Job Title : Desktop Support Specialist

Location : Devens, MA (Onsite)

Duration : 6 months, possibility of extension

Possible temp to hire, conversion to FTE

Job Description :

The purpose of this position is :

Conduct customer service activities desk-side with individual users or over remote Client ess software.

Build Windows computers, MacBooks, and iPad devices per company standards.

Support enterprise and laboratory computer systems and conduct troubleshooting.

Assess ticket queues and coordinate incident resolution with internal and external supp ort providers.

Thoroughly document work in a ticketing system.

Conduct technology training for end-users.

Set up desks with appropriate technology.

Troubleshoot hardware and software issues.

Arrange repairs with external vendors.

Support conference room technology and assist with meeting setups.

Assist with patching devices.

Create and maintain technical documentation and knowledge base articles.

Maintain inventory of assigned equipment and supplies in the IT storage areas.

Complete all activities following approved SOPs and IT guidelines.

Responsible for additional tasks as assigned IT management.

Must have skill sets and requirements :

Microsoft and MacOS / iOS experience

Dell and Lenovo hardware troubleshooting

Client and Canon printer troubleshooting

Education and requirements :

1-3 Years of experience working in a technical computing environment in a fast-paced company.

Strong technology troubleshooting skills.

Ability to work independently as well as part of a growing team.

Experience working with and troubleshooting Windows and MacOS.

Experience with troubleshooting Office365 and Exchange.

Excellent time management skills and ability to prioritize tasks.

Keen attention to detail and ability to follow process and procedure.

Strong interpersonal problem-solving skills.

Excellent written and verbal communication skills.

Ability to work onsite in compliance with the Company's Health & Safety protocols.

Preferred Qualifications, and nice to have's, a plus to have :

Experience working in a manufacturing environment

Experience working with the following platforms :

Slack

Zoom

Mimecast

Sentinel One

Intune

Jira ticketing system

Apple Business Manager

Confluence

Egnyte

Last updated : 2024-06-10