What are the responsibilities and job description for the IT Desktop Support Specialist position at TalentBurst, Inc.?
Title: IT Desktop Support Specialist
Location: Redwood City, CA
Key Skills & Responsibilities
250. Redwood Shores. CA. 94065. Please only submit candidates that are comfortable going on-site and located in the Bay Area. This is not a remote role. Required hours on-site are 8:30am-5:30 pm Monda
Work in an environment in which technicians will be motivated to provide best in class customer service.
Strong understanding of PC client workstation hardware, operating systems, applications, printers, mobile devices, networking, Mac and Mac specific software, and Mac imaging.
Strong application troubleshooting skills
Advanced Knowledge and understanding of video conferencing equipment and usage.
Ability to clearly document processes with the intent to shift to desktop support teams and/or the Global Service Desk.
Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
Able to provide desktop support to VP and C level executives. Both locally and in a remote environment.
Work Experience Requirements
Windows 10,11, Mac OS, iOS & Android mobile OS.
Understanding of current hardware standards and future hardware releases.
Knowledge of software such as: MS Office Suite, MS Visual Studio, Zoom, Oracle, OKTA, Adobe Suite, Cisco VPN, Cisco Telepresence Management Suite, Virtual Machines, Data Encryption, Python, Slack, etc.
Knowledge of enterprise desktop and user administrative tools including Active Directory, SCCM, JAMF Casper Suite/JAMF Pro, Windows Server 2012/2016.
Use of remote support tools such as GoTo Assist.
Strong hardware and software troubleshooting skills in a fast-paced environment required.
Knowledge of supporting large meetings/Zoom webinars and managing them.
Able to lift 50 lbs
College degree preferred, not required.
Location: Redwood City, CA
Key Skills & Responsibilities
250. Redwood Shores. CA. 94065. Please only submit candidates that are comfortable going on-site and located in the Bay Area. This is not a remote role. Required hours on-site are 8:30am-5:30 pm Monda
Work in an environment in which technicians will be motivated to provide best in class customer service.
Strong understanding of PC client workstation hardware, operating systems, applications, printers, mobile devices, networking, Mac and Mac specific software, and Mac imaging.
Strong application troubleshooting skills
Advanced Knowledge and understanding of video conferencing equipment and usage.
Ability to clearly document processes with the intent to shift to desktop support teams and/or the Global Service Desk.
Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
Able to provide desktop support to VP and C level executives. Both locally and in a remote environment.
Work Experience Requirements
Windows 10,11, Mac OS, iOS & Android mobile OS.
Understanding of current hardware standards and future hardware releases.
Knowledge of software such as: MS Office Suite, MS Visual Studio, Zoom, Oracle, OKTA, Adobe Suite, Cisco VPN, Cisco Telepresence Management Suite, Virtual Machines, Data Encryption, Python, Slack, etc.
Knowledge of enterprise desktop and user administrative tools including Active Directory, SCCM, JAMF Casper Suite/JAMF Pro, Windows Server 2012/2016.
Use of remote support tools such as GoTo Assist.
Strong hardware and software troubleshooting skills in a fast-paced environment required.
Knowledge of supporting large meetings/Zoom webinars and managing them.
Able to lift 50 lbs
College degree preferred, not required.
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