Destination

SUMMARYOF ROLE

TheInformation Specialist serves as the primary greeter andinformation provider to all visitors and locals visitingDestination Salem.

Information Specialists are expected to behelpful and knowledgeable about Salem and its attractions includingshops restaurants museums walking tours and special events.

Information Specialists work as a team to support visitor servicesthe retail shop and Destination SalemOperations.

ESSENTIALDUTIES

• Greetvisitors and locals in a friendly and helpful manner by providingassistance and answering questions.
• Maintainup to date knowledge of local travel and tourism opportunitiesincluding travel routes historic sites parks and recreation andspecialevents.
• Provideand share relevant and uptodate information to visitors andlocals.
• Recorddaily visitorcounts.
• Respondto visitor inquiries via phone calls in a friendly and courteousmanner.
• Sellretail merchandise.
• Operatea computerized point of sale system / cash register and handle creditcard and cashtransactions.
• Receiveand manage the center s retail inventory withaccuracy.
• Organizeand manage retail displays.
• Prepareinformation packets for mailing tolocals.
• Refervisitors and locals to advertiserbusinesses.
• Stockand maintain an inventory for all local brochures andpamphlets.
• Assistin daily cleaning tasks of thecenter.
• Workwithin a team in all duties andresponsibilities
• Performsother duties asassigned.

KNOWLEDGESKILLS &ABILITIES

• Reasonableaccommodations may be made for individuals with medical limitationsor disabilities to perform the essentialfunctions*
• Oraland written Fluency in English andSpanish.
• Knowledgeableabout attractions in Salem and the North Shore.
• Must have a calm demeanor duringstressful situations.
• Exceptionalinterpersonal skills which positively benefit interaction withvisitors and locals.
• Ability toexercise good judgment andselfcontrol.
• Good comprehension andcommunication skills with the ability to listen to and understandinformation and ideas presented through verbalcommunication.
• Enthusiasmtrustworthiness personal integrity andhonesty.
• Must be detail orientedable to plan andprioritize.
• Effective communicationskills with employees at alllevels.
• Demonstrated ability tooperate safely in theworkplace.
• Ability to workautonomously and understand when a superior should be involved indecision making.
• Selfmotivated witha dedication to keeping up to date on local information andapplying new knowledge to yourjob.

MINIMUMQUALIFICATIONS

• Highschool diploma or educational equivalent.
• Retailsales experience ispreferred.
• Abilityto successfully pass a background check and other preemploymentscreenings.
• Abilityto work weekends evenings andholidays.
• Basicknowledge of computers word processing modern office practices andprocedures

PHYSICALDEMANDS

Thephysical demands described here are representative of those thatmust be met by an employee to successfully perform the essentialfunctions of this job.

Reasonable accommodations may be made forindividuals with medical limitations or disabilities to perform theessentialfunctions.

• Ableto move items weighing up to 15 lbs.
• Ableto position self to accomplish tasks in various environmentsincluding sitting standing bending twisting lifting andwalking.
• Ableto remain in a stationary position while working at the registerfor extended periods of time.
• Abilityto work in a constant state of alertness and safemanner.

Last updated : 2024-09-19