Program Specialist - 20369

Job Description

Program Specialist- TalentZok

Overview

Are you looking for a new career opportunity with an exciting company?! Then we've got the right team for you! In this role, you're responsible for the duties listed below.

Immediate opening for a Program Specialist in Reno, NV who possesses:

• Reliable work history
• At least one year of experience working in an escalated customer service environment
• Availability to work a 10:30am-7:00pm shift and occasionally on weekends
  
  

Email resumes to tness@talentzok.com or call 858.258.6501.

FULL DESCRIPTION: The Program Specialist acts as a liaison between members and dealers for the Auto buying program. This role will be responsible for gathering information, researching, communicating and educating all parties on the guidelines of the program. They will also ensure incoming and outgoing calls are processed accurately and in a timely manner with appropriate follow through. This position will work alongside other Program Specialists, but also have the ability to work independently as needed.

The selected candidate will be responsible for:

• Responding to member calls within 24 hours
• Educating members on benefits of using the Auto Program
• Counseling dealers on process and price
• Review member's purchase with a high attention to detail
• Conduct follow-up calls to both dealers and members to ensure issue are resolved timely and efficiently.
• Other duties as assigned
  
  

The selected candidate will also possess:

• High School Diploma and a minimum of 2 years' experience in a service oriented environment
• Experience taking escalated calls and/or in a Customer retention role is highly desired
• Proficient in Microsoft Office including Outlook, Word and Excel (preferred).
• Experience using an Outlook calendar to track and manage follow-up calls
• Minimum of 1 year experience communicating with customers via phone
• Experience working within a team environment is preferred
• Exposure to Key Performance Indicators (metrics related to turnaround times, aging issues, etc)
• Maintain high Standards of Customer Service Excellence
• Strong attention to detail
• Maintain a high level of morale and commitment to the Program Specialist Group
• Superior written and verbal communication skills
• Flexible, adaptable and able to work in a fast-paced environment
• Excellent listening skills; be thoughtful and responsive creating a good rapport while remaining diplomatic
• Positive attitude, energetic and enthusiastic
• Good work ethic, reliable and accountable
• Exercise good judgment and use initiative; demonstrate integrity and honesty
• Strong organizational skills with the ability to self-manage
  
  

Salary Range: $20/hr

For immediate and confidential consideration, please email your resume to tness@talentzok.com or call 858.258.6501.

More information can be found at www.talentzok.com

Company Description

TalentZok was founded in 2008 and has been repeatedly recognized as one of San Diego County's fastest growing businesses. In 2022, we were named Business Journal's 'Best Places to Work'. Even as our competitors are scaling back and laying off staff, TalentZok is expanding to new markets and hiring additional staff in existing offices.

TalentZok was founded in 2008 and has been repeatedly recognized as one of San Diego County's fastest growing businesses. In 2022, we were named Business Journal's 'Best Places to Work'. Even as our competitors are scaling back and laying off staff, TalentZok is expanding to new markets and hiring additional staff in existing offices.