Food Service Manager

Description

SUMMARY / OBJECTIVE

This position reports directly to the Property Manager (“Supervisor”). The Food Service Manager is responsible for preparing ingredients at an establishment that serves food, processing customer orders, producing meals and cleaning their workspace throughout the day to follow health and safety guidelines. The Food Service Manager will follow recipes consistently, adjust based on customer requests, communicate with wait staff, and prepare garnishes to make an attractive presentation for each meal.

ESSENTIAL FUNCTIONS

• Work in fast paced, kitchen environment, preparing and plating meals daily.
• Arrive on time for shift and be ready to work at designated time.
• Weekend and holiday work required.
• Food preparation should be done efficiently, correctly and by the standards of the state required food handling.
• Follow food production guidelines and recipes as directed by supervisor.
• Follow Prep Instructions given by supervisor.
• Food should be served to residents sanitarily, properly and efficiently, this includes wearing gloves when serving food.
• As directed by supervisor, work with individual residents when specific dietary needs are necessary.
• Assist with food planning and preparing for special occasions/socials.
• Keep supervisor aware of any supplies or food inventory needed in order to properly prepare food as directed.
• Always maintain a clean and sanitary work area in the kitchen.
• Follow daily cleaning and day end closing tasks as directed by Supervisor.
• Keep a current food handlers permit at all times.
• Report any equipment problems to supervisor immediately.
• Work constructively and positively with Dining Room Staff when issues with food arise.
• Work the food service line. Follow food presentation guidelines as directed by supervisor, assuring all plates dished up are attractively.
• Hand delivery meals as required.
• Follow portion controls as directed by supervisor.
• In absence of Supervisor, assess food quantities and adjust to avoid running out of food within any given shift. Problem solve and improvise in the cases of food shortages, etc.
• Food or Kitchen Supplies, including left-over and items being thrown away, should never be taken out of the kitchen for any reason without written approval from Site Manager.
• Communicate regularly with Supervisor and make them aware of any department or kitchen concerns.
• Follow directions given by supervisor and all policies and procedures as outlined in Employee Handbook.
• Track time worked in HR system.
• Check company email during every shift worked.
• Wait tables in central Dining Room when needed.
• Bus and clear tables in Dining Room when needed.
• Wash dishes as needed.
• Complete daily prep tasks assigned by supervisor.
• Complete daily cleaning/side work tasks assigned by supervisor.
• Serve residents allotted food according to the Food Service Program and apply extra charges when necessary.
• Help prepare and fill Room Service and To-Go orders.
• Assist with delivery of Room Service Orders as needed and directed.
• Provide professional customer service to residents and guests.
• Help other servers as time allows and as needed.
• Fill out order tickets according to instructions given by Supervisor.
• Follow portion controls as directed by Supervisor or Dining Room Manager.
• Performs other related duties as assigned.

COMPETENCIES

• You must possess the ability to work as a team.
• Have proven knowledge of the basic principles of food preparation, various cooking methods, and food safety regulations such as proper food handling, sanitation, and storage.
• Has a high energy level.
• Effectively communicate with management and residents, and with people from diverse backgrounds.
• Excellent customer service skills is essential.
• Ability to take direction from the supervisor.
• Ability to read, write, do basic math, and follow instructions.
• Ability to lift, push, pull, climb, and stand for long periods.
• Ability to work in a collaborative manner, as a part of the site team.
• Ability to relate professionally with vendors, residents, and co-workers.
• Ability to use kitchen equipment and tools.
• Ability to commit to the mission and values of Tamarack Property Management Company.
• Ability to be flexible to change work plans.
• Ability to maintain a professional personal appearance.
• Ability to drive a car (and a valid driver’s license) or obtain transportation to and from work.
• Proactive and independent with the ability to take initiative.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to use a computer and navigate the internet.

Requirements

SUPERVISORY RESPONSIBILITIES

• None

WORK ENVIRONMENT

• Kitchen environment

TRAVEL REQUIRED

• Limited; may be required to go get supplies.

EDUCATION AND EXPERIENCE

• Education: High School degree or equivalent and previous kitchen training is preferred.
• Experience: 1-2 years or more in cooking/kitchen work required.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

ADA REQUIREMENTS

• Physical: Must be able to walk, stand, squat, bend, reaching, and conduct work in a kitchen environment, including but not limited to cutting, scooping, reading specifics on food orders. Must be able to continuously stand or walk up to 3 hours at a time. Must have the ability to lift up to 50 pounds occasionally.
• Sensory: May encounter temperatures ranging from 32 degrees to 425 degrees around equipment. Noise level in the work environment is frequently loud. May encounter various odors from kitchen environment. Must be able to speak clearly and understand others using the English language. May occasionally walk on slippery surfaces. Must be able to speak clearly and understand/be understood using the English language.
• Cognitive: Frequently required to concentrate on moderate detail with moderate interruption. Must be able to attend to a task/function for more than 60 minutes at a time. Must be able to understand and relate to specific ideas several at a time and remember multiple tasks/assignments given to self and others over a period of several days.
• Environmental Conditions: Dust, oil, a variety of scents/smells, potential loud noises, glare from computer screens, heat, and air conditioning.
• Equipment: Frequently required to use a computer, phone, copier, and to operate kitchen machinery including but not limited to ovens, stove-tops, knives, grinders, food processors, mixers, blenders, meat slicer, etc.

VALUES-BASED BEHAVIORS

• Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person’s views and assumptions. Is compassionate for the life circumstances of others.
• Works effectively in a team environment and actively participates in joint problem solving; willingly includes employees.
• Identifies and takes advantage of opportunities for personal and professional development.
• Encourages other employees to work as a team for the benefit of the organization.
• Comes to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets agreed upon deadlines.
• Collaborates with other work groups, and outside organizations as appropriate, in a proactive and responsive manner.
•  Honors the private and confidential matters of co-workers, employees. Protects the proprietary information of The Company.
• Follow rules, regulations, and policies. Positively contributes to implementing changes.
• Communicates courteously and effectively with others. Sets clear expectations.
• Reinforces the importance of the core values within the work group and the larger system by acknowledging behaviors that demonstrate or reflect Respect, Trust, and Dignity.
• Deals with issues directly, in a respectful and timely manner. Approach focuses on resolving the issue while not criticizing the person.

CULTURE & VALUES

At Northwest Real Estate Capital Corp./Tamarack Property Management Co., our values and behaviors live vibrantly guiding how we work, the decisions we make, and the results we achieve. Respect, Integrity, Trust, and Accountability (RITA) help us to create trusting relationships with our employees. We value them and their personal goals and aspirations just as much as their work. We hire the most uniquely qualified, dedicated, and energetic employees and we hope you are one of them!

AFFIRMATIVE ACTION / EEO STATEMENT

Northwest Real Estate Capital Corp.’s and Tamarack Property Management’s objective is to recruit, hire, train and promote into all job levels the most qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.