PT - Game Day Operations Area Supervisor

Job Title: Game Day Operations Area Supervisor                   Department:  Stadium Operations Reports To: Dir. Operation, Planning & Integration                Status: Non-Exempt     The Tampa Bay Buccaneers vision is to be the premier NFL Franchise both on and off the field that sets the standard in global sports entertainment and embodies the spirit of Tampa Bay. The Buccaneers aim to employ individuals whose professionalism and dedication align with our vision.   Employees must be able to perform the essential functions of this position satisfactorily.  The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required.  If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.   Position Summary: As Game Operations Area Supervisors, you will assist in various aspects of coordinating special events and game operations. This includes but is not limited to, the responsibilities outlined below. This role is part-time and hourly. Game Operations Area Supervisors report to the Director of Operations, Planning, and Integration.   Core Functions: Monitoring all elements within the Area Supervisor’s assigned locations for home games and large-scale events, placing an emphasis on concessions, security/first aid, guest service and cleaning elements. Utilizing the 24/7 Communicator application to report and document any issues or incidents in the Area Supervisor’s assigned locations. Assuring the assigned area is in good condition, reporting any issues for items that are in disrepair to the Command Center, and following up to make sure issues get resolved. Being a visible and approachable resource for fans, utilizing our Difference Makers customer service philosophy in every interaction with fans. Monitoring to make sure safety codes are being maintained in the assigned area throughout the course of the event. Monitoring all technical equipment (TVs/audio) and building equipment (elevators/escalators) to ensure all equipment is operational and running as expected. Interacting frequently with supervisors of the stadium entities, engaging them for problem resolution, and working together as a team for the success of the event. Identifying potential issues and working to resolve them before they impact the fans or an event. Reporting major issues immediately to the Command Center. Supporting other Buccaneers staff in assigned areas. Attending training as required to cultivate a high standard of safety and quality in event execution procedures. Completing Supervisor training in our Difference Makers customer service program.   Skills & Abilities: Availability for all 10 home games including one training session before each season. The ability to receive assignments, quickly comprehend them and immediately execute with a high level of accuracy. Professionalism in every interaction in person and through all forms of correspondence. Attentiveness to detail throughout all assignments and transactions. A work ethic that is collaborative, innovative, resourceful, and durable. The dependability to handle responsibilities autonomously and find resolution in varied circumstances. Clear communication with superiors and colleagues throughout all assignments, especially when assisting with urgent situations. The aptitudes to effectively read and analyze documents including timelines and diagrams. Required tools:  Smart phone.     Experience & Education: Two (2) years of experience in Hospitality, Event Production, Sports Management or Recreation. Knowledge of Football and Stadiums is a plus.   Work Environment: The Company is a professional, fast paced, creative business environment.  Other environment conditions: Extended evening, weekend work hours sometimes required; required to work all home games; may have to work occasional holidays. Sitting, standing, working outside for extended periods of time Physical Demands:  HIGH; this position calls for a great deal of physical exertion    This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position.  It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.  Employees may be assigned additional responsibilities as necessary.   The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company’s business, competitive considerations, or the work environment changes.  This document describes the position currently available and is not an employment contract.   The position covered by this Job Description is expressly declared to be “at will”: meaning the Company has the right to terminate the incumbent’s employment at any time, with or without cause.  Any written or oral promises or representations to the contrary are expressly disavowed and should not be relied upon any employee.  Any change to this “at will” employment status must be in writing and signed by the Chief Operating Officer of the Company.   It is the policy of the Buccaneers to provide equal employment opportunity to all individuals regardless of race, color, religion, sex, national origin, marital status, disability, age, veteran status, or any other legally protected status, including sexual orientation and gender identity.