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Field Technical Support Representative

Tanisha Systems, Inc.
King of Prussia, PA Full Time
POSTED ON 5/21/2024 CLOSED ON 6/17/2024

Job Posting for Field Technical Support Representative at Tanisha Systems, Inc.

Job Details

Position # 1: Field Technical Support Representative / Level 2
Location: PA110, King of Prussia, PA, USA, 19406-1331/MA016, Andover, MA, USA, 01810-5909

Who are we looking for?

  • A 3 years experienced Field Technical Support representative.
Technical Skills:
  • Provides on-site client facing support; including installation, servicing, and repairing systems.
  • Quality checks operational status of system equipment before deployment.
  • Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
  • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
  • Basic Qualifications
  • 3 of field support experience
  • Hardware/software installation, support and troubleshooting
  • Experience with Windows 10
  • Experience with MS Office and OS365
  • Configuring new PC s/notebooks via SCCM imaging
  • Ticket management experience
  • iOS device familiarity
  • Lift and carry up to 40lbs
  • Work Environment
  • Office environment
  • Walk up Kiosk support
  • Vending and Locker resupply
Domain Skills:
  • Install applications which were installed on the old PC
Process Skills:
  • Deliver new PC
  • Replace old PC with new PC
  • Install applications which were installed on the old PC.
Behavioral Skills:
  • Resolve technical issues of projects and Explore alternate designs
  • Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
  • Effectively collaborates and communicates with the stakeholders and ensure client satisfaction
  • Train and coach members of project groups to ensure effective knowledge management activity.
Certification:
  • Education qualification: Bachelor's Degree or equivalent experience
Sumit kumar
Delivery Manager, Tanisha Systems Inc
Phone: | Ext 474
Email: |
Address: 99 Wood Ave South Suite # 308,Iselin, NJ 08830
Linkedin:
Note:- Email is the best way to connect
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Estimate Salary for Field Technical Support Representative in King of Prussia, PA
$132,647 (Medium)
$113,970 (25th)
$151,323 (75th)
For Employer
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