What are the responsibilities and job description for the Knowledge Manager position at Tanisha Systems, Inc.?
Job Description
Hi,
Location : Houston, TX (Day 1 Onsite)
Mandatory Skills - ITIL, KCS, KM.
Role Outline
Working within one of the organization s campaigns the successful candidate will be responsible for Managing and monitoring Knowledge systems and services. The Knowledge Manager will develop and execute the application of policies, processes and technologies to ensure that information is systematically produced, organized and made accessible to the people who need it.
The Knowledge Manager will use industry leading methods and tools (Based on the client Requirements) to collect and organize information that will be used to improve the quality of our services.
Key Responsibilities
The Knowledge Manager is responsible and accountable for (but not limited to) the following:
Experience Essential
Experience Desirable
Skills and Knowledge
Akash Choubey
Account Manager- TAG
Tanisha Systems, Inc
99 Wood Ave South, Suite # 308, Iselin, NJ 08830
Phone: Ext. 379
Email:
Role :
Knowledge ManagerLocation : Houston, TX (Day 1 Onsite)
Mandatory Skills - ITIL, KCS, KM.
Role Outline
Working within one of the organization s campaigns the successful candidate will be responsible for Managing and monitoring Knowledge systems and services. The Knowledge Manager will develop and execute the application of policies, processes and technologies to ensure that information is systematically produced, organized and made accessible to the people who need it.
The Knowledge Manager will use industry leading methods and tools (Based on the client Requirements) to collect and organize information that will be used to improve the quality of our services.
Key Responsibilities
The Knowledge Manager is responsible and accountable for (but not limited to) the following:
- Collaborate with key leaders to define data needs
- Develop and implement a comprehensive, innovative knowledge/content management structure to ensure the efficient dissemination of information across a broad spectrum of functions and users
- Drive the development and implementation of important information to improve service
- Develop comprehensive professional development to train employees to access and analyze data throughout the organization
- Develop strategies for long-term, sustainable systems to support the delivery of instruction
- Facilitate communication between stakeholders, successfully facilitating necessary negotiations
- Recommend, implement, and administer methods and procedures to enhance Knowledge Management operations
- Maintain currency of knowledge with respect to relevant curriculum, technology, marketing, and/or systems
- Gather data on user experience and implements plans of action to improve user experiences
- Provide general leadership, guidance, and support to relative team members in order to collaborate, give feedback, develop plans, and reach team and individual goals
Experience Essential
- Working knowledge of ITIL framework.
- Prior Service desk experience a must
- Experience in online knowledge management, knowledge management tools
- Experience in Content writing and instructional design
- Exposure to similar role for a minimum of 1 Year.
- Experience of working in 24/7 environment.
- Experience with Excel, Access and other database programs
Experience Desirable
- 2 year or more experience in similar role.
- Experience on Desktop support, application support
Skills and Knowledge
- Strong interpersonal skills
- Accredited certification on Content Writing / Instructional design
- Accredited certification on Knowledge management is added advantage
- Excellent written and oral communication skills; demonstrated experience in the ability to communicate with, engage and inspire a wide range of audiences
- Ability to develop, plan and implement short and long-range goals
- Ability to keep current on technological developments/trends
- Ability to evaluate resources for applicability to projects
- Ability to write and deliver complex documents for sophisticated audience.
Akash Choubey
Account Manager- TAG
Tanisha Systems, Inc
99 Wood Ave South, Suite # 308, Iselin, NJ 08830
Phone: Ext. 379
Email:
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