Front Desk III

Job Title: Front Desk III

Reports to: Front Desk Supervisor

Level: Hourly

Scope: Responsible for guest services and supporting the management in the general operations of the assigned facility. 

Primary Responsibilities:

• Accountable and responsible for maintaining a safety culture (following all SOP’s, JSA’s, Policies and Procedures) as set out by Target Hospitality 

• Supervision and direction, as set out by Manager, of front desk personnel

• Plan, direct, and maintain work schedules and task of the front desk team

• Greet all incoming guests and employees courteously and professionally 

• Check in all arrivals utilizing designated systems

• Accept payments and process transactions

• Enter all registration information of guests, data entry, process reports, and work with computer programs to collect/record information 

• Perform all required filing and data entry as required by General Manager 

• Answer incoming calls in a friendly, pleasant manner. Receive, check, and re-direct all incoming faxes and electronic mail 

• Prepare correspondence for pick up – this to include, packages and mail for all post requirements

• Aid Manager with the preparation of reports, sign off sheets, correspondence and tracking as required

• Exceed our guests needs by providing world- class customer service 

• Attend all safety meetings and participate in Target Hospitality emergency response 

Procedures 

• Additional duties may be assigned by manager

Physical Demands:

• Sit for long periods of time (up to 12 hours or more) with scheduled breaks

• Short and long-distance walking required

• Use of stairs and step stools

• Occasional use force when pushing/pulling carts that weigh on average 50lbs

• Must be able to crouch, bend neck, back and torso from waist to floor, and must be able to twist from left to right and right to left

• Occasionally lift an average weight of 25lbs with a maximum of 50lbs, on occasion where weights may exceed 50lbs the assistance of another person or a lifting aid is mandatory

• Perform repetitive movements at the wrist including side to side/ up or down and multiple grasps of an average of 10lbs with a maximum of 25lbs

• Manual dexterity with the ability to type and use 10-key

Working Conditions and Environment:

• Ability to hear and understand verbal instruction as well as other sounds such as safety alarms/ signals

• Ability to communicate effectively; written and orally in English

• Must be able to see without impairment for inspection purposes and ability to read small text such as product warning labels

• Exposure to extreme hot and cold environments

• Ability to work with in a rotational schedule (6 weeks on and 2 weeks off or as per manager’s discretion/ business needs)

• Ability to works safely and navigate with in small/ close quarters and congested areas

• Occasional exposure to elevated noise and surroundings

Candidate Requirements:

• 3 years administration experience preferably in a remote camp or hotel/hospitality industry or equivalent 

• Ability and willingness to travel/work long rotations away from home

• High School Diploma or GED required

• Experience and proficiency with Microsoft - word, excel, power point and outlook programs

• First aid certification is an asset

• Work within a team environment

• Must be able to work effectively and efficiently with or without supervision

• Strong prioritization and time management skills

• Must be able to pass a background check and urinalysis

• Must provide your own transportation to and from the facility