Food Service Team Leader

ALL ABOUT TARGET

As a Fortune 50 company with more than 350,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together The Food & Beverage team works together to provide the guest a fresh, full and food safe shopping experience all day, every day.

ALL ABOUT FOOD & BEVERAGE

The Food & Beverage team enables a consistent experience for our guests by ensuring product is fresh, in stock, available and accurately priced and signed on the sales floor. They are experts of operations, process and efficiency. This team leads food and food services including replenishment, inventory accuracy, food safety, presentation, pricing and promotional signing processes for all Food & Beverage areas of the store.

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Food Service Team Leader can provide you with the:

• Knowledge of guest service fundamentals and experience building a guest first culture on your team
• Knowledge of Food & Beverage business fundamentals: department sales trends, freshness and quality, inventory management, guest shopping patterns and pricing and promotions strategies
• Skills in planning department(s) daily/weekly workload to support business priorities and deliver sales goals
• Experience leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent

As a Food Service Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:

• Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement. Including planning food service transitions, revisions, sales plans, sampling, promotions and price change workload
• Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends)
• Model guest service standards; delivering a fresh and full area during all opening hours, developing experts who share product knowledge with the guest
• Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard
• Assess Food Service back of house, production areas, dining spaces and merchandising spaces to ensure food safety and proper inventory levels
• Walk Food & Beverage Standards and Food Service routines daily to assess priorities and review reporting to identify business gaps for follow-up
• Ensure proper execution on all food safety standards and cleaning routines
• Validate and follow-up on experts’ progress against department checklists and routines
• Lead your team to uphold and maintain all Starbucks and Pizza Hut Brand Standards and production specifications (where applicable)
• Foster a productive relationship with your Starbucks DM (if applicable), attend required in-store planning and business meetings and follow-up on key takeaways from their time in your store
• Ensure proper execution on all food safety standards and cleaning routines
• Ensure accurate in-stocks by placing store-initiated orders according to best practices
• Follow proper perishable inventory management procedures to ensure an accurate recording of inventory
• Make production quantity decisions just in time to ensure freshness, in-stocks, sales and profitability are achieved all day, every day
• Expect and enable experts to stay up-to-date on relevant trends and products
• Evaluate and recommend candidates for open positions and develop a guest-centric team
• Lead team onboarding and learning and close knowledge and skill gaps through training and experiences
• Establish clear goals and expectations and hold team members accountable to expectations
• Complete all Starbucks and/or Pizza Hut training requirements and certifications 
• Demonstrate a culture of ethical conduct, safety and compliance; Lead team to work in the same way and hold others accountable to this commitment
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• If applicable, as a key carrier, follow all safe and secure training and processes
• Address store needs (emergency, regulatory visits, etc.)
• Access all areas of the building to respond to guest or team member issues
• Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
• All other duties based on business needs

WHAT WE ARE LOOKING FOR

We might be a great match if:

• Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests
• Providing service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at Target
• Leading teams who are stocking, setting and selling Target product sounds like your thing… That’s the core of what we do
• You aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded

The good news is that we have some amazing training that will help teach you everything you need to know to be a Food Service Team Leader. But, there are a few skills you should have from the get-go:

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Previous retail experience preferred, but not required
• Strong interest and knowledge of the food service business
• Lead and hold others accountable
• Learn and adapt to current technology needs
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Welcoming and helpful attitude
• Effective communication skills

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports and information
• Accurately handle cash register operations
• Climb up and down ladders
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds
• Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary
• Handle and move merchandise in coolers and freezers up to 40 pounds
• Ability to work in spaces where common allergens may be handled or present 

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.