Senior Training Associate

TaskRabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams.

Communications will always be conducted by taskrabbit.com domain names.

• TaskRabbit is a remote-first company with employees distributed across the USA!
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “ Best Places” Best Companies for Women, #4 2019 and #1 2020

About the Job

Under the supervision of the Training and Development Manager, the Senior Training Associate will provide direction and manage the development of training materials, exercises, and structured activities designed to develop exceptional operational team members and effective training programs. This position is accountable to support departmental initiatives and acts as the first point of contact for training requests, recommendation of training solutions to address identified training opportunities, collaboration with leadership to determine desired results, and creation of action plans to produce them.

The Senior Training Associate will be supporting the growth and development of our people by delivering training. To ensure success, this role will support the business by developing and delivering training content that is relevant to the knowledge and abilities needed for operational excellence and company growth across all Customer Support teams. As company expectations change or policies are created, the Senior Training Associate will play a role in ensuring that the appropriate staff members receive relevant training so they can perform according to company expectations.

Join us in creating a better everyday life for everyday people.

Responsibilities:

• Understand the entire online and offline TaskRabbit experience
• Stay informed of all site and policy changes as they occur and be able to articulate them accurately
• Design & create curriculum for team onboarding, new product launches, policy updates and new/updated tools.
• Support the roll out of internal programs leveraging effective communication and instructional design skills 
• Assess gaps in current curriculum to evolve and improve training programs for existing and new products and programs in addition to updating and maintaining the training manual, materials, and knowledge base
• Identify and curate external training and development opportunities to assess industry standards and applicability to TaskRabbit outside the business

• Determine needs that will drive TaskRabbit support to be consistently exceeding customer expectations. 
• Consult and collaborate with key stakeholders across the business
• Engage cross-functionally to ensure the team is prepared to support new programs and products from both a logistics and training standpoint.
• Leverage relationships with international partners, content, quality, training and collaborators in the business to inform training plan. 
• Leverage vendor relationships in order to research, analyze, review and create recommendations for training and development materials.

Qualifications:

• 2 years of experience in operations and/or customer service
• 3 years of classroom training and/or on the job training experience
• Proficiency with all G Suite products (Gmail, Sheets, Docs, Slides, etc) 
• Experience developing materials and training modules focusing on dynamic training techniques
• Strong acumen for efficient learning design, strong planning, facilitation
• Strong training and instructional design skills for in-person, e-learning and blended learning 
• Exceptional facilitation and public speaking skills for groups of all sizes 
• Must be self-directed and organized with a high degree of personal accountability
• Strong interpersonal skills. Excellent verbal and written communication at any level of the business. 
• Proven ability to juggle multiple priorities and projects concurrently
• Possess a high level of demonstrated accountability, drive, and integrity
• Thrive in a feedback-rich environment and actively seeks out opportunities to improve the learning curve

About TaskRabbit

TaskRabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. Acquired by IKEA Group - the world’s largest furniture retailer - in 2017

At TaskRabbit, we want to make your neighborhood a little more familiar. Whether it’s a handyman (or woman!), a housecleaner, moving help or delivery person, we’re imagining a world where everyone will have a go-to team to make everyday life easier. As a company we celebrate innovation, inclusion and hard work. 

As a pioneer of the sharing economy, TaskRabbit was founded on the premise of neighbors helping neighbors. Since then, our network has grown to eight countries and 75 cities, yet our core mission of creating a better everyday life for everyday people has remained the same.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

We are a group of mission-minded people. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially-minded and data-driven people who also have a passion for helping people do what they love - and have a ton of fun while they’re at it.

You’ll love working here because:

• TaskRabbit is a remote first company. We recognize that talented people live all over the world.
• Collaboration hub offices in San Francisco, Austin and London
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• Senior Leadership Team 75% women
• Director Level 86% Diverse 
• The Values. 
• Care Deeply. We take time to be present and partner with our team and communities. 
• Level Up. We navigate through ambiguity and go the extra mile.
• Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices.
• Lead The Future Together. We value entrepreneurship and are inspire by action.
  
  
• The diverse culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up more than half of our team and leadership, and we strive to recruit and retain employees from all over the world.
  
  
• The perks. TaskRabbit offers comprehensive medical, dental, vision 100% covered for employees, 401k plan with company matching,  generous and flexible vacation and holiday time off, commuter benefits, learning and development opportunities, career development trainings, monthly TaskRabbit product stipends, IKEA discounts, weekly meditations, and a dog-friendly office.

Equal Opportunity Employer

TaskRabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. TaskRabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. 

TaskRabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.